Omnisend Email Marketing & SMS

Hello there,

Thank you for your enthusiastic review and welcome back! We're thrilled to hear that Omnisend provided the best results for your signups and that you find our platform super easy to use. We're excited to have you with us again and look forward to continuing to support your email marketing efforts.

If you need any assistance or have questions as you get reacquainted with our features, please don't hesitate to reach out. We're here to ensure your success! 😊

Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything, we’re always here to help!

Thank you for the fantastic review! 😊 Baka’s probably smiling ear to ear knowing he could help. We’re so happy you’re loving both the app and the support!

Merci beaucoup pour votre commentaire chaleureux! 🌟 We’re so glad Mathías could turn things around for you in just seconds, he’s got a real talent for that! 😊 If you ever need more smiles or support, you know where to find us. We’re always here to help (and maybe share a few more smiles along the way)!

Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

Thank you for sharing your feedback with us. We genuinely appreciate it and are sorry to hear about your experience.

Regarding your concerns about customer service, we understand the frustration you've faced, particularly with the shipping confirmation challenge. Since we do not have an integration with the third-party app you’re using, we suggested two potential solutions that require a better understanding of certain aspects. The articles we provided contain screenshots and detailed explanations to help clarify these solutions. If you have any follow-up questions, please feel free to ask. Our senior support specialist is currently handling your conversation to ensure you receive the best possible assistance.

As for the $10 charge, we want to clarify that while you are on a free plan, you also have an active SMS credits subscription for $10 per month. This charge is related to that subscription. If you no longer need it, you can cancel it directly in your store settings. Should you require additional instructions or if you would like us to cancel it for you, please let our senior support specialist know, and we’ll handle it promptly.

We’ve also sent a separate email, as it seems you may have missed several in-app messages we've sent that clarify your recent concerns.

Thank you again for your feedback, and we’re here to help!

Thank you so much for your kind words! We’re thrilled to hear that Saleh was able to help you solve your problem so quickly. He truly is the best! We might need to consider cloning him hehheh 😁

Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!

Thank you for the fantastic review! We're delighted to hear that Maria was able to help and that you're enjoying the Omnisend app. If we had a fan club, you'd definitely be the president! 😄 We're always here to support you whenever you need us.