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I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.
Hello there,
Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now.
If you ever need assistance, our support team is here to help!
Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools.
Happy with the online chat service.
Hello there,
Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful.
If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!
STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!
Hello there,
Hello,
I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a smooth experience.
I want to assure you that a senior representative reached out to you previously to confirm the account deletion and provided details about the charges. Additionally, the refund you requested was processed 21 days ago.
If you’re still encountering issues or have further concerns, please review the email from our senior agent. Your feedback is important to us, and we’re here to help resolve any remaining issues.
Thank you for your understanding and patience.
I went on the app because I needed to email my customers. I received a message that there were issues with my DNS. Kayque helped me to understand what I needed to do to resolve my issues. He double-checked what I had done and said I was good to go. I'm very thankful to him and all the support I've received over the years from the Omnisend tech support staff.
Hello there,
Thank you for sharing your experience! We’re delighted to hear that Kayque was able to assist you effectively with your DNS issues.
We appreciate your continued support and are here for any future needs you may have.
First class! Prompt and friendly response.
Thank you for the kind words! We aim to keep our responses as prompt and friendly as a coffee delivery on a Monday morning! ☕ Glad we could help!
I recently encountered a technical issue while trying to set up my sender domain for my CS email address. To my surprise, even though it was the weekend, the customer service agent (Sila) quickly stepped in and assisted me. She were incredibly responsive and knowledgeable, guiding me through the entire process and ensuring that my issue was resolved promptly. I am truly impressed with the level of support Omnisend provided, especially considering the timing. Thank you for going above and beyond to help your customers. I give it 5 stars! Keep up the great work!
Hello there,
Thank you for your wonderful review and the 5-star rating! We're so pleased to hear about your positive experience with Sila and the support you received over the weekend. Our team is dedicated to providing help whenever it's needed, and it's great to know that Sila was able to guide you through the setup process efficiently.
We appreciate your kind words and are here to continue supporting you.
Thank you for choosing Omnisend!
Omnisend is making sales from day 1 and their support was very quick and helpful.
Hello there,
Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.
We appreciate your feedback and are excited to keep supporting your business growth!
Sila was able to help with all my concerns and my automations, great service!
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.
If you have any more questions or need further help, feel free to reach out!
Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for
Hello there,
Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!
Pretty good customer support
Hello there,
Thank you for your review! We're glad to hear that you're satisfied with our customer support. We strive to provide the best assistance possible and are always here to help with any questions or issues you may have. Your feedback is much appreciated! 😊