レビュー (5,991)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年9月29日

This is a scam company with fake pricing, and the monthly package fees will increase by themselves.

Ctronics
中国
アプリの使用期間:約2年
Omnisendが返信しました 2024年10月2日

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...

2024年9月29日

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
中国
アプリの使用期間:6ヶ月
Omnisendが返信しました 2024年10月2日

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...

2024年8月15日

STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting ...

wilkiedesign
オーストラリア
アプリの使用期間:11ヶ月
Omnisendが返信しました 2024年8月19日

Hello there,

Hello,

I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a ...

2024年9月15日

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

Some Mugs
中華人民共和国香港特別行政区
アプリの使用期間:7ヶ月
Omnisendが返信しました 2024年9月18日

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached ...

編集日:2024年7月15日

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.

Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just ...

Sugoi JDM
アメリカ合衆国
アプリの使用期間:約2年
Omnisendが返信しました 2024年7月15日

Good day, Brian!

Thank you for updating your review. We apologize if it appeared that your request was ignored.

Our senior representative has reached out to you previously ...

2024年8月2日

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
ブルガリア
アプリの使用期間:8ヶ月
Omnisendが返信しました 2024年8月6日

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is ...

2024年7月2日

They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, ...

LAFUHQE INTERNATIONAL
カナダ
アプリの使用期間:1年以上
Omnisendが返信しました 2024年7月4日

Hello there,

Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.

The situation arose due to a high volume of SMS messages ...

2024年3月23日

They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.

Sky Sins
インド
アプリの使用期間:5年弱
Omnisendが返信しました 2024年3月26日

Hello,

Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive ...

2024年8月22日

I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response.

I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.

Citywide Drinks
イギリス
アプリの使用期間:約1ヶ月
Omnisendが返信しました 2024年8月26日

Hello there,

Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to ...

2024年3月14日

HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer ...

Skin Love Cream
アメリカ合衆国
アプリの使用期間:2年弱
Omnisendが返信しました 2024年3月18日

Hello there, and thank you for taking the time to leave a review!

We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account ...