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After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!
Thank you for taking the time to share your experience with us.
After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.
We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.
We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.
We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!
Hello there,
Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed to providing prompt and effective support to ensure everything works smoothly for you.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
great support team
Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!
Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.
Hello there,
Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!
Hello there,
Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations.
If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!
I want to thank Mariia! I had some problems with the bill but she solved it perfectly. Thank you omnisend team, they are the best!
Hello there,
Thank you for your kind words! We're so pleased to hear that Mariia was able to resolve your billing issues effectively. It's great to know that you're happy with the support from our team.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with Omnisend! 😊
Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend
Hello there,
Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools.
Happy with the online chat service.
Hello there,
Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful.
If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!
Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!
Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any more questions or need further help, feel free to reach out. Happy emailing!
5/5 stars
Excellent Support and User-Friendly Platform
I recently reached out to Omnisend's support team for help with modifying our sign-up form, and I'm thoroughly impressed with their service. The support representative, Baarath, was incredibly helpful and responsive. They provided a clear, detailed Loom video that perfectly addressed our issue of adding an optional phone number field to our form.
What stood out:
1. Quick response time
2. Clear and concise communication
3. Practical solution (Loom video) that solved our problem immediately
4. Follow-up to ensure all our questions were answered
Omnisend not only offers a powerful email marketing platform but also backs it up with top-notch customer support. The platform itself is intuitive and feature-rich, making it easy for us to create and manage our email campaigns.
I highly recommend Omnisend for anyone looking for a reliable email marketing solution with excellent customer support. Thank you, Baarath and the Omnisend team, for your outstanding service!
Hello there,
Thank you so much for your detailed review and the 5/5 rating! We're thrilled to hear about your positive experience with Baarath and our support team. It's wonderful to know that the video tutorial was helpful and that our response times and communication met your expectations. We're committed to providing an intuitive and powerful platform, and it's great to hear that you find it effective for your email marketing needs.
We appreciate your recommendation and are here to continue supporting you in any way we can. Thank you for choosing Omnisend!