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Kayque was helpful and fast
Hello there,
Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.
Hello there,
Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative.
We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!
J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme.
De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.
Bonjour,
Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes.
Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
Amazing customer service, they're there to help you every step of the way. So grateful!
Hello there,
Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out.
We appreciate your gratitude and are here to continue providing excellent service!
Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.
Merci beaucoup! Thrilled to know you’re sticking with us, don’t worry, we’ll keep the great service rolling, no snooze buttons here! 😄
crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.
Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.
As communicated by our senior agent, following a detailed audit by our Compliance team, we regretfully had to suspend your account in adherence to our Anti-Spam Policy and Terms of Service. These policies are in place to ensure the safety and security of all our users.
This decision is final, and we are unable to reinstate your account. We understand this may be disappointing and are truly sorry for any disruption this has caused. If you have any further questions or need additional clarification, please feel free to respond to the email from our senior agent.
Thank you for your understanding.
App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.
Hello there,
Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed.
We appreciate your kind words!
I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!
Hello there,
Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate our continuous improvements, such as the new review feature, and that you find our customer service great. We're glad to hear that our service agents have been friendly and helpful. Your recommendation means a lot to us!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that users can handle their problem.
They unilaterally stopped sending emails without giving any prior notice or warning, I want to stop using the service and want a refund because I subscribed to the pro version for 1 month, but They let me use it for 10 days and stopped my service, asking for a refund which they ignored.
Hello there,
Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret any disruption this has caused.
Your account was temporarily suspended as a precautionary measure because one of your sender domains was listed on Spamhaus. This listing may be due to a poor sending reputation or potential hijacking by cybercriminals. Omnisend took this step to protect the overall reputation and ensure that the service quality for all our clients remains unaffected.
Our team has reached out to you with detailed steps to follow to get your domain delisted. We kindly ask you to try the suggested solution. If you need further assistance, please do not hesitate to reach back via the initial email.
We appreciate your understanding and cooperation as we work to resolve this issue and restore your account.