レビュー (5,975)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年8月2日

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
ブルガリア
アプリの使用期間:8ヶ月
Omnisendが返信しました 2024年8月6日

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.

A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.

We appreciate your patience and understanding as we work to improve your experience with our service.

2024年4月26日

Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)

ICONIC SILKS
オーストラリア
アプリの使用期間:11ヶ月
Omnisendが返信しました 2024年5月2日

Hello there,

Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.

If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

2024年9月7日

I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.

PetGala
アメリカ合衆国
アプリの使用期間:2日
Omnisendが返信しました 2024年9月9日

Hello there,

Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.

If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!

2024年8月1日

Always amazing service and a great platform

Mrs Edgar
オーストラリア
アプリの使用期間:3年以上
Omnisendが返信しました 2024年8月6日

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

2024年3月5日

Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else.
I am very satisfied with the omnisend support! Thank you Beran !

Benoa
フランス
アプリの使用期間:2年以上
2024年7月5日

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
イギリス
アプリの使用期間:5年以上
Omnisendが返信しました 2024年7月9日

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!

2024年7月20日

Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!

Veterinarijos vaistinė | Gyvūnų prekės
リトアニア
アプリの使用期間:10ヶ月
Omnisendが返信しました 2024年8月5日

Hello there,

Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

2024年8月24日

I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!

Liberty Boulevard
アメリカ合衆国
アプリの使用期間:1日
Omnisendが返信しました 2024年8月26日

Hello there,

Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far.

If you have any more questions or need further assistance, we're here to help!

2024年3月17日

I have been using Omnisend for a few months only and I really enjoyed creating email campaigns on it. I needed some help today about "Sender Domains" and sent them an email. Beran immediately answered me with clear instructions, while being very patient and polite. I followed all the steps he guided me through until the problem was solved. I am pleasantly surprised with the great customer service and how smoothly the issue was fixed. Thank you!

Doriane Greens
フランス
アプリの使用期間:5ヶ月
2024年8月21日

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

7Grains Co.
フィリピン
アプリの使用期間:1年以上
Omnisendが返信しました 2024年8月22日

Hello there,

Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues.

If you have any more questions or need further assistance, feel free to reach out. We're here to help!