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Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app the best for automations and campaigns, and that our customer support is exceptional. We're glad Didem could assist you effectively with screenshots, video, and advice.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Very helpful and available
Thanks so much! 😊 We’re always here and ready to help whenever you need us. If you ever have more questions, don’t hesitate to reach out!
Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;)
Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)
Danke für Ihr fantastisches Feedback! 🎉 We’re thrilled to hear you love the modern look of our newsletters and that they don’t end up in spam—that’s definitely a challenge! 😄 Our support team will be happy to know they helped you feel well prepared. We can’t wait to see the amazing workflows you create with Omnisend! If you have any questions, we’re always here to help!
Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.
Hello there,
Thank you for your review! We're delighted to hear that you find Omnisend easy to use, with excellent integration and great customer service. It's wonderful to know that Maria was able to assist you effectively.
We appreciate your recommendation and are here to help whenever you need assistance.
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response.
I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.
Hello there,
Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools.
We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required.
For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/.
A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support.
We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.
UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.
Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails.
Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.
Good day, Brian!
Thank you for updating your review. We apologize if it appeared that your request was ignored.
Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue.
For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly.
We appreciate your cooperation and look forward to resolving this matter for you.
------------------------------------------
Original reply:
Hello there,
Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system.
To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly.
Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription.
A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience.
We appreciate your understanding and are committed to improving your experience with our service.
This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.
We have just 600 active subscribers, and they are charging us like we have 3000 +.
HIGHLY AVOID THIS APP!!!
Hello there,
Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.
Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.
A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.
We appreciate your patience and understanding as we work to improve your experience with our service.
I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.
Hello there,
Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.
If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!
Always amazing service and a great platform
Hello there,
Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!