レビュー (5,991)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
編集日:2024年6月28日

I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that ...

MCK Store
ベトナム
アプリの使用期間:1年以上
Omnisendが返信しました 2024年6月20日

Hello there,

Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret ...

2024年4月20日

I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.

Even though I only had around 400 ...

Trim Trailblazer
アメリカ合衆国
アプリの使用期間:5ヶ月
Omnisendが返信しました 2024年4月22日

Hello there,

We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and want to address them promptly. The issues you've ...

2024年5月15日

Avoid at all costs!!!!

After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify.

We signed up 2 weeks ago and have had problems from the start. We sent a ...

Proteck'd Apparel
アメリカ合衆国
アプリの使用期間:20日
Omnisendが返信しました 2024年5月17日

Hello there,

Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and ...

2024年3月28日

Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import.

For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want ...

Gootzy Gaming
アメリカ合衆国
アプリの使用期間:2ヶ月
Omnisendが返信しました 2024年4月1日

Hello there,

We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered ...

2024年7月5日

Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.

SAINT ALEXANDER
カナダ
アプリの使用期間:6ヶ月
Omnisendが返信しました 2024年7月9日

Hello there,

Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I ...

2024年8月26日

crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.

Nina's Finds
アラブ首長国連邦
アプリの使用期間:7日
Omnisendが返信しました 2024年8月29日

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.

As communicated by our senior agent, ...

2024年7月13日

App is not working for couple of days, I can't contact with support. Very poor quality.

THE COLLAGEN CLUB
ポーランド
アプリの使用期間:1年以上
Omnisendが返信しました 2024年7月15日

Hello there,

Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team.

We understand ...

2024年9月19日

These emails are moving to promotions in Gmail which is having less chance of getting it recovered

Littolo House
インド
アプリの使用期間:約4時間
Omnisendが返信しました 2024年9月20日

Thank you for sharing your feedback with us. We understand the issue you’re facing, and our senior support specialist has reached out via email with more details and ...

2024年5月16日

When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.

WUBEN.DE
中華人民共和国香港特別行政区
アプリの使用期間:9日
Omnisendが返信しました 2024年5月28日

Hello there,

Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your ...

2024年4月7日

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

CholloCursos
スペイン
アプリの使用期間:12日
Omnisendが返信しました 2024年4月9日

Hello there,

We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing ...