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Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5.
Will definitely upgrade to the Paid plan once I reach the Free Plan limits.
I highly recommend this app for all email marketing things
Hello there,
Thank you for your enthusiastic review! We're thrilled to hear that you're enjoying the Omnisend app and finding the Free Plan robust and functional. It's great to know that our customer support has been quick and helpful, meeting your expectations with a 5/5 rating. We appreciate your plans to upgrade once you reach the plan limits and are excited to continue supporting your email marketing journey.
Thank you for your recommendation, and if you have any questions as you continue to use Omnisend, please don't hesitate to reach out. We're here to help!
I love omnisend. I've tried other email services and prefer Omnisend to them all. Their interface is easy to understand and there's not much you can't do. Their customer service is also excellent.
This review just made our day! 🎉 Thanks for choosing Omnisend. We’ll keep the interface simple and the customer service excellent—promise!
Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!
Thanks a ton for the awesome review! We’re so glad Saleh could provide the answers and support you needed. We’ll make sure he sees this, he’ll be thrilled!
Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!
Salma to the rescue! 😊 We’re so happy to hear she got your currency issue sorted out in no time. Thanks for your kind words—let us know if there’s ever another tricky situation that needs solving!
ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT!
The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service.
I am so happy we made the switch. You will too!
Did you just become our favorite person? Yes. Yes, you did! 😄 We’re so thrilled you’re loving Omnisend and that the switch has been such a positive experience for you. Thanks for the amazing review, and if you ever need anything, our 24/7 support is always here for you!
Truly a fabulous app, with hands down the best customer support I have ever experienced. Thank you, Emna and colleagues, for your recent attention. Truly cannot fault the app or the people.
Thank you for the amazing feedback! 😊 It’s wonderful to hear you’re loving the app and our support team, especially Emna. We promise we’ll keep the bar high—no faults allowed! We’re always here whenever you need us.
Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.
Customer support is our middle name—well, not really, but it should be! 😄 Thank you for recognizing Mathías and the team’s efforts. We’re here for you anytime!
Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!
Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, great support, and value. Here’s to many successful campaigns ahead!
Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend!
Thanks a ton for the kind words! We’re so glad Omnisend is working wonders for your marketing. Our support team always aims to make things easy, no magic wands, just pure dedication. Reach out anytime, we’ve got you covered!
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.
Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!