レビュー (5,975)
絞り込む
-
評価順
They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.
Hello,
Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service.
We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact.
We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you.
Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed.
Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance.
Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly.
Thank you for your patience and understanding as we strive to enhance our support services.
Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)
Hello there,
Thank you for your review! We're thrilled to hear that you're pleased with our product and exceptional customer service. It's great to know that Alex and Karine were able to assist you promptly.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.
Hello there,
Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative.
We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
Great email marketing program. I've used Constant Contact for years, there is a learning curve. It takes doing and doing, like life!!!
Hello there!
Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!
Excellent service! Super fast and very friendly. Thank you!!
Appreciate the kind words! Fast, friendly, and always here when you need us — just the way it should be! 😊
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!
We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo.
Support is fast and – more importantly – human. In particular, Dilara has been very helpful.
Thanks Omnisend team – looking forward to growing alongside you!
Hello there,
Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth.
If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!
Since integrating this email marketing app into our Shopify store, we've noticed a significant improvement in keeping our customers engaged. The app is incredibly user-friendly, making it easy for our team to create effective campaigns without any hassle. The customizable templates are a big plus, allowing us to tailor our communications to match our brand perfectly. We've seen a noticeable increase in repeat customers, which speaks volumes about the effectiveness of this tool. Highly recommend for any Shopify store looking to enhance their customer relations and retention strategy!
Hello there,
Thank you for your positive feedback! We're thrilled to hear that our email marketing app has significantly improved customer engagement for your Shopify store. We're delighted to have contributed to your increased repeat customers and appreciate your recommendation to other Shopify store owners.
If you need further assistance, don't hesitate to reach out. We're here to help!
Karine was fantastic & helped me sort out what I needed done in no time.
absolute stor, thank you Karine
Hello there,
Thank you for sharing your experience with us! We're delighted to hear that our team member provided excellent assistance. Your kind words mean a lot to us.
If there's anything else we can do to help, just let us know. We're here for you!