Omnisend Email Marketing & SMS

Customer service has been outstanding since the beginning! Karine has helped me most recently and was able to solve my issue right away. Omnisend is perfect for small businesses starting out, their plans are affordable with the tools and analytics that they offer. Highfive, Omnisend!

I've just started using Omnisend as a marketing tool. I had issues with my subscriber pop up. Not knowing at the time it was due to operator error. I love that Onmisend has 24/7 chat support. They were very responsive. Kayque was especially helpful and patient with helping me. It was a positive experience. Thank you!

Beran from Omnisend provided incredible support and guidance on the queries I had. Appreciate Omnisend's support team and the great lengths they go to support their customers.

Very good feelings with this application and with the support service offered by Karine. Recommendable

I left Klaviyo because it was too complicated and expensive. Omnisend has simplified the somewhat arduous task of being successful at email campaigns and presents it in a seamless package that works perfectly inside of Shopify. I’m extremely pleased with the templates and ease of use.

I recently started using Omnisend, and I must say, this app is truly impressive! Not only does it offer a wide range of features that make managing my marketing campaigns a breeze, but the support team is also top-notch.

I've had the pleasure of working with both Andrés and Beran, they provided me with outstanding support.

Omnisend has definitely earned a 5-star rating from me, and I can't recommend it highly enough. Their fantastic features and amazing support team, especially Beran & Andrés, make this app a must-have for anyone looking to streamline their marketing efforts!

NIGHTMARE!! The prices don't get updated automatically to the changes in the product prices. Every time I am running a sale, I have to go through every single template in the automation and campaigns and basically delete and add again the products, what a waste of time! My customers kept getting emails with incorrect prices. That's the main issue but there are so many others too, such as if you edit the booster campaign, you no longer can send it only to people who didn't open the email again (you'll have to create a new segment just for this campaign)!!! Another one is when you add a discount code, the product prices don't reflect the prices after that promo code that is included in the email (you have to manually enter the before and after prices!!). Another one, the countdown timer can only be added to some templates and only a few popup forms, they're not part of the components that can be added everywhere. I can go on and on about how useless and time-wasteful this app is. What's worse, when I contact support to at least give my feedback in the hope they can improve instead of me leaving this 2-star review, their response is defensive without reasoning instead of actually accepting feedback. I can't wait to switch back to other apps that work way better once this holiday season is over. What's on with all the 5-star reviews? Most probably stores that have no idea what other email marketing apps can offer...

Omnisend Email Marketing & SMS is definitely a bonus to have connected to your store for solutions such as email & SMS campaigns, as well as automation. The platform is user-friendly and their customer service is great. Kayque from their support team was phenomenal in helping me solve a question that I had. He went above and beyond to follow up and provide extra tips.

I appreciate the Omnisend team members, they are doing a great Job. Luiz was very quick to understand my needs in regards to my store sender's email, thanks to him i have all that set up now. I appreciate you Luiz

Being going back and forth with support reps at Omnisend for more than a week, to isolate an abandoned cart discount from a particular collection that is based on PRE-ORDER. I did not make much progress until Vlad took over the ticket. Being a senior bloke at Omnisend, he ensured that feedback and explanations were detailed and that the plan of action would work. The issue was eventually put to bed with Vlad's expertise.