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I had an issue setting up the new requirements for email marketing and received extremely fast and helpful service from Baarath. A great program with great support.
Fantastic app that helps me generate new customers and returning customers. Very positive about the app! Thanks a lot to Soundest team!
Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries.
I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms.
I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups).
Also their app settings provided me with the flexibility I needed with my popups and it works great.
To conclude, good app for a reasonable rate.
Thanks for your support Omnisend team and I wish that in future you will continue with this good work.
Hello there,
Thank you for your positive feedback! We're glad our team provided excellent support. It's great to hear you're enjoying our app's features, especially the mobile-responsive popups. Your support means a lot to us, and we're committed to maintaining the quality of our service.
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.
I had earlier on installed another app that says it does the same, but definitely not. When I found this one I said "Praise God". Brilliant! Has all the tools that i need and so so easy to use. and just another thing I just discovered, you can check how many people opened the e-mail, who opened, who clicked and what they clicked on. Two people on my list happen to be my relatives so I had no problem calling them to ask why they didn't open/click their e-mails, this way am also getting clues on why some people wouldn't open my e-mails at all. And the support from the team, Paulius responded to a question instantly on a weekend at night and resolved a problem I had within 5 minutes, what more can I ask for? Brilliant App, brilliant support!! I give it 9 out of 5 stars.
I use this app quite frequently :)
Great app and great customer service!
Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.
Hello there,
We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.
We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.
I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.
Thank you for your patience and understanding.
Great tool and totally free. Highly recommended! Friendly and easy to use within minutes.
Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!