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HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!
I love Omnisend for my bulk emailing. Their customer service is swift and thorough as well. Sanya helped me at 1 am with something I was having trouble understanding. She responded almost instantly each time I sent her a question. She explained everything in detail with pictures to help me navigate! Customer service is a big deal to me and she definitely gets an A+!
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
Très rapide pour répondre et surtout efficace.
Merci beaucoup! We’re glad our support team was quick and got the job done. If we ever break any speed limits, just give us a shout! 🚀 Always here to help!
I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered.
Thank you for helping me then sharing your knowledge, see you soon.
Hello there,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our online agent. We're glad to know that Karine's patience and spontaneity were helpful in resolving the issues you encountered. Your satisfaction is our priority, and we look forward to assisting you again in the future.
If you have any more questions or need assistance, don't hesitate to reach out. We're here for you!
Seems like the app keeps having new and more complicated issues, as the years pass.
We have been using it since 2014, when back then everything used to work fine.
Every update that added, just keeps creating issues that support seems unable to resolve.
WELL DEAR DEVELOPER,
Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the problem.
Instead i have to endure talking to 7 different people "BEACUSE THEIR SHIFT IS OVER", AND EACH ONE sends me a 10page guideline to read.
I would suggest either get a tech guy who understands to solve the problem or inform us that you are unable to fix the app.
Again its a pitty after 10 years of using the app, each year you manage to degrade it with your updates.
Update 6 Mar 2024: After 7 weeks you still haven't managed to resolve the problem, leaving us without any email communication with our clients.
Hello!
Thank you for your ongoing commitment to Omnisend, and we truly appreciate your detailed feedback.
We recognize the frustration caused by communicating with multiple team members, especially after you've been working closely with one dedicated representative. Your loyalty and the decade-long partnership with Omnisend are highly valued, and we regret any inconvenience this situation has caused.
We assure you that your case is receiving focused attention from our dedicated representative, who is well-acquainted with the context of your issue.
In the spirit of collaboration, we kindly request your continued cooperation as we work towards finding a solution. Your insights are invaluable in guiding our efforts to enhance your experience. If there are specific details or information you can share that might expedite the resolution, we would be grateful.
We remain committed to improving the app and ensuring your satisfaction. Thank you for your understanding and cooperation as we strive to address your concerns.
ive used omnisend for years.. had to take a pause because of my illness.. just to come back and find theyve deleted EVERYTHING.. i worked over 10 years to build that list.. and they cant even show some emphaty.. dont trust this company with your lifes work.
also they said theyve sent multiple warning emails.. i checked, doublechecked.. triplechecked.. no emails at all, last email is from support. so if you dont use the account for 6 months.. whatever happens.. all your hard work will be deleted. ILL NEVER COME BACK YOU RUINED MY LIFE. and not having a backup is even worse for a company like yours, that i spent a lot of money on.
Hello there!
Thank you for sharing your experience with Omnisend.
After reviewing our system logs, it appears that the intended notifications were indeed sent out as part of our standard process to the inbox you provided us with on May 27th, 2021, June 6th, 2021, and June 9th, 2021. We understand the frustration this might have caused and appreciate your openness in discussing the matter.
We understand the immense effort and time you've invested in building your list over the past 10 years, and we genuinely regret any inconvenience this has caused.
If you have additional concerns or specific issues you'd like us to address, please don't hesitate to reach out at support@omnsiend.com. We are here to assist you and are dedicated to resolving any outstanding matters to the best of our ability.
Their customer service is great! The app itself is good enough, but we truly appreciate that if any issues arise, they are quick to respond & very helpful.
Kayque has been most helpful in resolving an email verification issue that we had. Quick and intelligent responses. And after hours too!
Beran has been a great help with support. thank you! The customer support is excellent! smooth process overall