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Amazing support with the up and coming changes! thank you so much to Kayque 10 stars for helpfulness!
When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.
Hello there,
Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your experience is important to us, and we regret any negative impression this has given.
Your account was paused due to the high bounce rate of the latest campaign you sent at that time. Once your list was cleaned, your account was restored. Please know that this is not a limitation on our end, nor a means to make you pay extra. High bounce rates can damage your sender reputation in the long run. Additionally, the list cleaning feature is not a hidden fee and is not related to your plan. Any user, regardless of their plan, may need to clean their list if its quality is not good.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to resolving this matter and improving our service.
I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran
Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you!
Just experience another great experience with Omnisend customer support (4 months later). Kaygue was very patient with me, answered all my questions and provided additional resources.
This app is absolutely amazing! Finally, an email marketing app that is packed with loads of different designs and elements and at the same time, so simple to use! I love it.
Thank you for your help today Luiz on helping with my landing page! Really appreciate it!
Hi there,
Thank you for your feedback! We're delighted to hear that Luiz was able to assist you with your landing page. Providing excellent support is always our priority. If you have any more questions or need further assistance, don't hesitate to reach out.
We're here to help!
Easy to use and a much more affordable option than some of the others I looked at. Their help chat is top notch.
Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.
Hello there,
We're delighted that Didem was able to assist you with setting up A/B testing in your automated campaigns. We'll make sure to let her know about your appreciation. If you have any more questions or need further assistance, feel free to reach out.
Thanks for taking the time to share your positive experience!
Customer service was super helpful and got my problem corrected quickly! Thank you!!
This is awesome app
When I asked question, Baarath told me how to set up. He was so kind and helpful.
Thank you !!!
Hi there!
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!