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I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered.
Thank you for helping me then sharing your knowledge, see you soon.
Hello there,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our online agent. We're glad to know that Karine's patience and spontaneity were helpful in resolving the issues you encountered. Your satisfaction is our priority, and we look forward to assisting you again in the future.
If you have any more questions or need assistance, don't hesitate to reach out. We're here for you!
Avoid at all costs!!!!
After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify.
We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports.
We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have.
They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it".
We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us.
Avoid at all costs!
There are plenty of other email providers out there with a lot better support then here.
Hello there,
Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and managing unsubscribed users. Your experience is important to us, and we regret any inconvenience this has caused.
We understand your frustration regarding the syncing issues and the subsequent problems with email campaigns. Our team is dedicated to investigating these technical challenges, and your feedback helps us identify areas for improvement.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to finding a satisfactory resolution and improving your experience with our service.
Luiz is my hero, spent hours pulling my hair out the night before, he solved the issue in 1 minute.
Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.
Hello there,
Thank you for your review! We're delighted to hear that Luiz provided you with great assistance and that your query was resolved quickly. Your satisfaction is important to us, and we're glad to have provided you with excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Ho avuto modo di confrontarmi con l'assistenza clienti di Omnisend e la reputo eccellente. Ho avuto il piacere di parlare con Karine e Deniz, due persone smart, gentilissime, molto disponibili e professionali. Entrambe rapide a comprendere le mie esigenze e a fornirmi la miglior soluzione nel più breve tempo possibile. Li ringrazio molto.
Hello there,
Thank you for your review! We're delighted to hear that you had an excellent experience with our customer support. It's great to know that Karine and Deniz were smart, kind, helpful, and professional, quickly understanding your needs and providing the best solutions in the shortest time possible. We will thank them on your behalf.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I'm so grateful for Beran helping me with my domain authentication issues. Thanks to him, I solved the domain issues I couldn't solve by myself over the last three weeks, within minutes!
Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer
It's clear and easy to use. Helps a lot on the efficient marketing. And thanks Baarath for helping me on the domain setting and other issues. I will recommend to other store owner.
Hello there,
Thank you for your positive feedback! We're glad to hear that Omnisend has been helpful for your marketing needs. Our goal is to provide a user-friendly experience, and we're pleased that you found it clear and easy to use. Our support team, is always here to assist you with any questions or issues you may have. Your recommendation means a lot to us, and we're grateful for your support.
If you ever need further assistance, feel free to reach out.
It's a wonderful app with a very clean interface. And the customer support is exceptional. Thank you, Dilara for helping me out. I was really amazed by the customer support.
Baarath helped me resolve issues I had with ease and made sure to follow me up.. highly recommend !