Omnisend Email Marketing & SMS

customer support is great.. they are very straight forward, fast and very kind&funny.

we are recommending to everyone who are into online selling, especially for beginners.

we are newly starting our fashion brand.

https://souqsamurai.com/

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We've been helped by Blayne and Luiz and they're both so great! We always receive responses very quickly and they always work quickly to find us helpful answers (even to hyperspecific questions). We love Omnisend so much especially after transitioning from another email platform, it's extremely intuitive and they always take suggestions for further developments into consideration.

This app is such a help for every online store! We've started using it just for our regular campaigns but then we realised that it can also help with collecting subscribers and even marketing automation. This means that finally you don't need to use various different apps for every single purpose - it's enough just to install Omnisend and they've got you covered! Planning to move from all the other separate pop-up and automation apps into this one asap.

Great App i would recommend to anyone who is looking for help with their marketing! Works a charm! Well Done Omnisend

So far very impressed. I've just been setting things up and transferring from Mailchimp and I've needed to ask a few questions. Support has been quick to answer and very helpful, especially Bassma - thank you!

Super easy...converts the list on my mail chip seamlessly. I love the api key!

Easy to use and a great tool for any website

Brilliant just Brilliant works like a treat.

This app is probably one of the most sophisticated and innovative apps. It is amazing! Granted, you need to have some skills to go through the set-up process. No pain no gain! However, they have 24/7 customer support, and they are very responsive and reply pretty quickly. So far, my experience has been great. I highly recommend it.

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered.

Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification.

Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing.

Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!