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When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.
Hello there,
Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your experience is important to us, and we regret any negative impression this has given.
Your account was paused due to the high bounce rate of the latest campaign you sent at that time. Once your list was cleaned, your account was restored. Please know that this is not a limitation on our end, nor a means to make you pay extra. High bounce rates can damage your sender reputation in the long run. Additionally, the list cleaning feature is not a hidden fee and is not related to your plan. Any user, regardless of their plan, may need to clean their list if its quality is not good.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to resolving this matter and improving our service.
Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time.
I recommend OMNISEND to everyone
Great app and great customer service!
Great help from Beran on the chat support. Was having problem with getting the DNS records verified. I'm still testing out the app before I upgrade to paid plan, but things are looking good.
Matija is the best Customerservice!! Best App Thank You Guys!
Beran is very helpful and patient. And very professional. The problem was solved perfectly.
Karine helped me very well, gave good advice THANKS!
Hello there,
Thank you so much for your kind words! We're thrilled to hear that Karine provided you with excellent assistance and helpful advice. We'll be sure to pass along your gratitude to her. If you ever need anything else, don't hesitate to reach out.
Thanks again for choosing us!
Deniz from the support team was very helpful and assisted me in my problem quickly efficiently. So far I'm very pleased with this app.
great quick service and resolution
Awesome customer service!
Hello there,
Thank you for your review! We're thrilled to hear that you found our customer service awesome.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!