レビュー (5,996)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2021年10月26日

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like ...

SINGAREA
アラブ首長国連邦
アプリの使用期間:4年弱
Omnisendが返信しました 2021年10月26日

Hello there! Thank you for your review!

Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant ...

編集日:2022年9月16日

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with ...

Silicone Lovers | Realistic Sex Dolls
イギリス
アプリの使用期間:4年弱
Omnisendが返信しました 2022年9月17日

Hello there and thank you for your review!

We are sorry you have found yourself in a situation like this. Our support representative has contacted you with more details on ...

2020年4月18日

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had ...

FLEX-N-FLEX
アメリカ合衆国
アプリの使用期間:3年以上
Omnisendが返信しました 2020年4月21日

We apologize for the issues you experiences.
We can see you reported deliverability issues a couple of months ago. Our agent Arina shared some best practices that you could ...

2020年11月27日

After several months of trying to adapt this platform, it's not a very user friendly or data capable. We couldn't send out a mass email for Black Friday without getting the entire account suspended. After cleaning it the first time, I was instructed to do it even again for another 300 person email. Omnisend claims my contact bounce back was two high. May branding and marketing company wanted to ...

Seccua-USA
アメリカ合衆国
アプリの使用期間:3年以上
Omnisendが返信しました 2020年11月30日

Sorry to hear you had troubles with your account.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender ...

2020年7月16日

Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem

sun wind snow
アメリカ合衆国
アプリの使用期間:3年以上
Omnisendが返信しました 2020年7月17日

We apologize for making you feel this way.

It seems that the issue occurred due to the fact the email address was used when triggering your Abandoned cart automation, while ...

編集日:2021年11月10日

Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!

ALOHAS
スペイン
アプリの使用期間:3年以上
Omnisendが返信しました 2021年10月18日

Hello there! Thank you for your review!

Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from ...

2023年4月1日

Website will not let me login even after changing my password. Going to have to go to a different app.

Sneakeroyalty
アメリカ合衆国
アプリの使用期間:3年以上
Omnisendが返信しました 2023年4月3日

Hello there! Thank you for taking the time to bring this to our attention!

It's unfortunate to hear that you were unable to access your account. We understand how ...

2023年10月26日

I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a ...

UnderGents
アメリカ合衆国
アプリの使用期間:3年以上
Omnisendが返信しました 2023年11月15日

Hi there, we appreciate you for taking the time to leave Omnisend a review.

We apologize for not being able to get back to you sooner on the matter.

Indeed, freezing your ...

編集日:2019年9月6日

I wish there was a way to just write a simple text design email pulling the products and text links, also there is a MAJOR bug! the product price is shown with a comma for USA instead of a period, so it looks like $50,00 instead of $50.

Many people are on google and google blocks images in emails marketing. so i would like to test text only emails with hyperlinks imbedded thanks- bill

Mckim Photography
アメリカ合衆国
アプリの使用期間:3年以上
2018年5月4日

Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.

Fixmybinding Com
アメリカ合衆国
アプリの使用期間:3年以上