レビュー (5,964)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年1月26日

This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.

Lofarisbackdrop.de
中国
アプリの使用期間:21日
2024年2月2日

Omnisend is easy to use and the customer service is excellent!

Oli & Tess
アメリカ合衆国
アプリの使用期間:5年弱
2024年4月7日

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

CholloCursos
スペイン
アプリの使用期間:12日
Omnisendが返信しました 2024年4月9日

Hello there,

We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.

We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.

I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.

Thank you for your patience and understanding.

2023年12月18日

I love Omnisend for email. Easy to use and great customer - they are knowledgeable and answer quickly.

Creative Designs of the OBX
アメリカ合衆国
アプリの使用期間:1年以上
2024年1月17日

Super easy to use.

Great customer support!

Matija was super helpful!

Mamma G Cookies
イギリス
アプリの使用期間:12ヶ月
2024年2月9日

We received excellent and prompt assistance from Maria. Thank you very much for your help!

Nomai
フィンランド
アプリの使用期間:4ヶ月
2023年11月15日

Omnisend team is amazing! Maria helped me with very clear instructions and showed willingness to go even deeper in a topic.

Meda&Meggy
エストニア
アプリの使用期間:約1年
2024年2月5日

So far so good. Karine was amazing. I'm really just learning email mktg, but I was trying to add something to my signup form that I couldn't quite figure out. Karine went right to it, showed me what I needed and got me on my way.

Novelty Nest T-Shirts
アメリカ合衆国
アプリの使用期間:3日
2023年12月21日

We love Omnisend as a team. They give us the ability to use emails in an appropriate way. Sıla is the most comprehensive support member, thank you so much for their support to e-commerce stores. Omnisend is our only choice :)

Cloche.com
トルコ
アプリの使用期間:26日
2024年1月15日

Great app. Highly recommend. The support team is great. I had a issue but Maria from Omnisend support team helped me immediately. Thank you!

Hoodie Scan
ブルガリア
アプリの使用期間:約2ヶ月