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easy enough for the average user to work with, easy to understand
Hello there,
Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.
Hello there,
We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.
We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.
I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.
Thank you for your patience and understanding.
Beran fixed my problem quickly
Very simple, effective and reliable. I am very satisfied.
Thnaks for Baarath, The response is very fast and all problems are solved perfectly.
great. very helpful.
Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.
Karine was a great help and so far the app has been amazing!
Ominend est un CRM vraiment génial et facile d'utilisation.
Le support technique est très efficace et disponible.
Merci à Dilara pour sa patience et sa recherche de solution. le problème est désormais réglé.
I'm brand new to the app and to Shopify and had a number of questions- Didem was very helpful in getting me up and running quickly!