レビュー (5,986)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
編集日:2020年10月29日

We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!!
I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants.
Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list"
But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well."
I have now deleted the app.

Hippie Pants
イギリス
アプリの使用期間:21日
Omnisendが返信しました 2020年10月30日

Thank you for your feedback.
Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams.
Jurate has already reached out to you to talk more about this, thanks!

2022年3月31日

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.

SALEDRESS
アメリカ合衆国
アプリの使用期間:21日
Omnisendが返信しました 2022年4月4日

Hello and thank you for your review!

Accept our apologies for the experience you've had with the service. Our senior support representative has already contacted you with additional information regarding your issue.

Have a wonderful day!

2016年5月21日

Awesome ! Recommended To Every one !

Dapper Lyfe
アメリカ合衆国
アプリの使用期間:25日
2022年11月14日

Helpful & quick to respond. Highly recommend. There's a learning curve, but it is easy to use once you figure out how to work it. Nicholas was very supportive today on some issues and appreciate their time. Thanks for the great app.

Modest & Co
アメリカ合衆国
アプリの使用期間:約19時間
2016年1月19日

Just sent my first email campaign and I am really impressed by the analytics, reporting and ease of use of Soundest.

Ania Skincare
シンガポール
アプリの使用期間:25日
2016年10月7日

have done many things i always wish to do

Swag Hair Shop
中華人民共和国香港特別行政区
アプリの使用期間:25日
編集日:2018年9月19日

I just downloaded this app to help me with automated emails for my store, so far so good. Lets see how it goes.

iECHO
アメリカ合衆国
アプリの使用期間:約18時間
2022年9月1日

I got in touch with the support team at Omisend for help with a query, Sanya was very quick to reply and her response was extremely helpful. Great service!

Bodysocks UK
イギリス
アプリの使用期間:約18時間
2019年2月21日

Gute Marketing App. Einfach verständlich und unkompliziert zu bedienen. Etwas teuer aber es ist ok.

KriVal4you
ドイツ
アプリの使用期間:19日
2016年1月29日

not impressed. very slow in results as well

Metju
スペイン
アプリの使用期間:24日