Omnisend Email Marketing & SMS

This app is much better than Mailchimp, I can do so much more. They have great customer service that response right away. I recommend this app and it's a low monthly fee.

This was a bait and switch for me. The details talk about being an all in one email platform but thats not true. If you want to send an informational email, you can't, if you want to send a thank you email, you can't, if you want to include only a video, you can't.
This app requires me to include a product in every email that I send. When I asked for help I was rudely informed that this platform is meant for businesses with more products than I have. It really turned me off and made me feel like a second rate business owner. Their customer services handled this really poorly.

Great for email campaigns! Really easy to use interface that gets the job done quickly. Haven't used all the features yet, but excited to keep trying them out.

Scammy app, the free plan doesn't exist even if we don't use the app. They stop the automation without notice

A pretty positive start!
Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day.
Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Just subscribed to Omnisend... Great first experience!
Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million

Omnisend is super straightforward and intuitive (and I am not techy at all). I was eager to get a welcome pop up on my website to grow my email list. I was able to get it working with my brand colors within 15 mins. I was also having trouble getting my email domain to translate for emails sent through Omnisend. Baarath from the Omnisend Support Team walked me through it through the chat function and had it fixed within 10 mins! HIGHLY recommend this app for your email marketing needs!

Waste of time compared to Mailchimp.
I was able to use Mailchimp right away.
I could not do this here.

The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront.
If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!