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Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.
Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!
Very easier to navigate and customer support is quick.
‘Very easy’ and ‘quick’—our favorite adjectives! Thanks for the feedback, we’re glad Omnisend is working like a charm for you!
I wanted to give a special thanks to Mariia, she helped me so much to solve my problems with the DNS of my email domain, and made me feel supported in every step of the process. It's so rare to find someone that dedicated and capable. As for Omnisend, it has been my choice for a long time now, simple and streamlined, suitable especially for not too pretentious users like me.
Thank you so much for the lovely review! I'm sending this straight to Mariia so she can print it and frame it — it’s that good! We're thrilled to be your choice, and if you ever need anything else, don’t hesitate to reach out!
Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on another mailing platform (i was stuck on some things for a while...), but because of his explenations of the available features, which i will be using in the future, I will be building my mailing automation on Omnisend, which is now simply connected to my Shopify account (with his help). He also helped me with segmentations & much more. I'm still a free user but will be upgrading very soon. Please give this man a raise, he deserves it!
Thanks again Mathías, kind regards Peter
Thank you, Peter! 🎉 Mathías might need to frame this review—it’s that good! We’re so happy he could make your experience exceptional and help you transition to Omnisend so seamlessly. We can’t wait to see how your automations take off!
@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!
So glad Maria could smooth out the setup process! Who needs to be a website wiz when you’ve got backup like that? 😊 Thanks for the shoutout!
I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.
Hello there,
Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now.
If you ever need assistance, our support team is here to help!
Sanya has been a big help in assisting me with setting up SMS. I am totally new to the SMS marketing world and was very confused and losing hope that I wouldn't have been able to get it to work. Sanya was able to give me tips on how to set up my automations and even helped me something that was so simple that I didn't even realize it myself. I am so thankful of her!
Thank you for your lovely review! We’re so glad Sanya could guide you through setting up SMS and give you that extra boost of confidence. Sometimes the simplest things can be the trickiest, right? 😊 If you need any more tips or help, we’re always here for you!
Mariia was great; super helpful and offered objective advice which suited the need of my brand, rather than the need of the software. Really helpful and would recommend. Omnisend is a great app, and whilst it takes some time to learn your way around it (for me as a new business owner anyway), it really is proving to be a great addition to my company.
Thank you so much for your wonderful review! We’re thrilled to hear that Mariia was able to provide the support you needed. Learning a new tool can feel a bit like riding a bike at first, but we’re here to help you every step of the way. If you ever feel like you’re pedaling uphill, just give us a shout!🚲
I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.
Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no more weeks of waiting! 😄 Best of luck with it!
I recently contacted the Omnisend support team and was thoroughly impressed. They responded quickly, understood my issue right away and provided clear, effective guidance. The team was not only knowledgeable but also patient. Their dedication to customer satisfaction truly stood out.
Hello there,
Thank you for sharing your positive experience! We're delighted to hear that our support team provided you with quick and effective assistance. Your satisfaction is our top priority, and we’re glad to know that their knowledge and patience made a difference.
If you need any further help, just let us know!