Omnisend Email Marketing & SMS

Omnisend is a decent email platform—less intuitive and feature-rich than Klaviyo, but it gets the job done. However, pricing changes have made it far less appealing. They charge for all contacts, even if they’re not subscribed to email or SMS.

Essentially, you’ll be billed for anyone who has interacted with your site, regardless of whether they opted into communications. In our case, we were only ...

Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale.

Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU

Phone specs: ...

After using this plugin, the package price will be secretly increased without any notice, and there is no reminder when subscribing. After I questioned it, there was no refund. This is unreasonable, this is a scam company!!!

Been a customer for several years, happy at first then:

- Omnisend pushed a review widget on all my product pages without my approval - showing zero reviews on each product page (I have thousands of very good reviews) impacting my conversions

- Omnisend keeps increasing their prices at a very high rate
(you basically have no choice other than paying more - and they how annoying it is to switch ...

This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.

Seems like the app keeps having new and more complicated issues, as the years pass.
We have been using it since 2014, when back then everything used to work fine.
Every update that added, just keeps creating issues that support seems unable to resolve.

WELL DEAR DEVELOPER,

Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the ...

Potential to be a great service but the pricing structure is disgusting. To increase the price (in our case £60 to £152.40 per month) irrespective of how many emails are sent is quite underhand and they obviously now it. We don't want to bombard our customers so are often paying this amount to send one or two emails a month. Yes, we could possibly avoid some increases by constantly messing around ...

Quite good app. Easy to setup workflows and customize the letters. Nordic customers - please notice! You can't add VAT calculation anywhere like order confirmation email. This makes it illegal to use since you can't show customer amount of TAX. Shopify calculates VAT so I believe it would be possible to do. I've requested this multiple times from Omnisend, but they are not willing to do it.

it is not easy to understand and walk through with templates and how to customise for own website so I don't enjoy using this

I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!