レビュー (5,988)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年9月18日

I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.

Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.

The Slow Wardrobe
イギリス
アプリの使用期間:5年以上
Omnisendが返信しました 2024年9月20日

Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!

2024年12月17日

Good Customer Service . So far so Good

Lovful
アメリカ合衆国
アプリの使用期間:2ヶ月
Omnisendが返信しました 2024年12月19日

We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩

2024年9月12日

I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.

Shrig Shop
デンマーク
アプリの使用期間:2年以上
Omnisendが返信しました 2024年9月16日

Thanks for the stellar review! We’re so glad to hear you’d recommend us to beginners in email marketing. If customer support were a sport, we’d be winning gold medals left and right! 🥇 If you ever need more help or have questions, we’re just a message away.

2024年5月28日

I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.

The Good Soap - Let's Go Back To The Bar
イギリス
アプリの使用期間:3年以上
Omnisendが返信しました 2024年5月30日

Hello there,

Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.

We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

2024年7月5日

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
イギリス
アプリの使用期間:5年以上
Omnisendが返信しました 2024年7月9日

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!

2024年5月29日

Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)

JESS CURRIER
アメリカ合衆国
アプリの使用期間:約1年
Omnisendが返信しました 2024年6月3日

Hello there,

Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

2024年3月17日

Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.

The Chocolate Dispensary
アメリカ合衆国
アプリの使用期間:26日
2024年8月22日

SIMPLE AND EASY

AceEast Inc.
カナダ
アプリの使用期間:3日
Omnisendが返信しました 2024年8月26日

Hello there,

Thank you for your review! We're glad to hear that you find our platform simple and easy to use.

If there's anything more we can do to enhance your experience, please let us know. We're here to help!

2019年9月18日

Giving 4 stars just because I think the pricing once you have been sucked in by a great deal hits you hard.. I think it has some limitations, but overall pretty user friendly. used on our jewellery website www.annalise.co.uk

Annalise Jewellery
イギリス
アプリの使用期間:7年以上
2018年6月28日

Great app. Very happy after using for 6 weeks. Intuitive, well documented and fantastic support. We changed from another platform as it was unstable... Omnisend has been working perfectly for us - not one problem tecnically. We use Omnisend for Abandoned Cart & Welcome automations, plus Sign-up Forms, and many email campaigns each week. The email template builder is on par with Mailchimp, easy to use and reporting is great. The only thing which I would like to see improved... is going a little deeper on 'purchase behaviour' segmenting for targeting existing customers... at the moment you can target customers who bought by date, value, number of products, tags and individual products... but you cannot target customers who bought from a "collection" or "product type" or "vendor". But they have this in their pipeline for development and it wouldnt be too hard with the API integration to Shopify. Fingers crossed this comes out soon - in the meantime I have to manually export customers in Shopify and tag them... then create a segment in Omnisend using their "tags" filter... so there is a workaround but its manual and time consuming... so if they can fix this - they get 5-stars!!!!

Greenhouse Interiors Retail
オーストラリア
アプリの使用期間:6年以上