Omnisend Email Marketing & SMS

We are really enjoying the app. Very comprehensive, and it integrates really well.
I only wish there were more ready-to-use templates as other Email platforms offer.

A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits.

I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating.

They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end.

Very disappointed.

*****
Update

Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.

Generally easy to use / mostly intuitive. Like all apps, there are some limitations. Customer service is usually relatively fast, which is appreciated when challenges arise. Most recent round of support was with Isabelle and she helped me solve things pretty fast.

Emailビルダーについて不明点があったため、チャットで問い合わせたところ、Olesiaさんに迅速に対応いただけました。ディスカウント機能で発行するクーポンを、特定のユーザー専用にすることができない点は残念でしたが、その他の機能についてはサポート含め満足しています。

仕事のメルマガで使用していますが、感覚的に、しかもきれいにメールの体裁が整えられて使いやすいです。不明点はチャットですぐに返答してくれます。（日本時間にも関わらず、今日はDenizが即時に返答くれました）
チャットもその他機能ももっと日本語化するとより使いやすくなると思います。期待を込めて★4つにいたしました。

Strong automation capabilities for abandoned cart recovery (one of your key goals)
Good segmentation features to target different customer groups
SMS integration alongside email for comprehensive campaigns

I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.

I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.

Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)