Recensies (5.991)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
Bewerkt 28 juni 2024

I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that ...

MCK Store
Vietnam
Meer dan een jaar gebruiken de app
Omnisend heeft geantwoord 20 juni 2024

Hello there,

Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret ...

20 april 2024

I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.

Even though I only had around 400 ...

Trim Trailblazer
Verenigde Staten
5 maanden gebruiken de app
Omnisend heeft geantwoord 22 april 2024

Hello there,

We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and want to address them promptly. The issues you've ...

15 mei 2024

Avoid at all costs!!!!

After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify.

We signed up 2 weeks ago and have had problems from the start. We sent a ...

Proteck'd Apparel
Verenigde Staten
20 dagen gebruiken de app
Omnisend heeft geantwoord 17 mei 2024

Hello there,

Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and ...

28 maart 2024

Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import.

For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want ...

Gootzy Gaming
Verenigde Staten
2 maanden gebruiken de app
Omnisend heeft geantwoord 1 april 2024

Hello there,

We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered ...

5 juli 2024

Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.

SAINT ALEXANDER
Canada
6 maanden gebruiken de app
Omnisend heeft geantwoord 9 juli 2024

Hello there,

Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I ...

26 augustus 2024

crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.

Nina's Finds
Verenigde Arabische Emiraten
7 dagen gebruiken de app
Omnisend heeft geantwoord 29 augustus 2024

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.

As communicated by our senior agent, ...

13 juli 2024

App is not working for couple of days, I can't contact with support. Very poor quality.

THE COLLAGEN CLUB
Polen
Meer dan een jaar gebruiken de app
Omnisend heeft geantwoord 15 juli 2024

Hello there,

Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team.

We understand ...

19 september 2024

These emails are moving to promotions in Gmail which is having less chance of getting it recovered

Littolo House
India
Ongeveer 4 uur gebruiken de app
Omnisend heeft geantwoord 20 september 2024

Thank you for sharing your feedback with us. We understand the issue you’re facing, and our senior support specialist has reached out via email with more details and ...

16 mei 2024

When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.

WUBEN.DE
Hongkong SAR van China
9 dagen gebruiken de app
Omnisend heeft geantwoord 28 mei 2024

Hello there,

Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your ...

7 april 2024

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

CholloCursos
Spanje
12 dagen gebruiken de app
Omnisend heeft geantwoord 9 april 2024

Hello there,

We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing ...