Omnisend Email Marketing & SMS

Update: 03.07.24
A strange issue started occuring on this app from May 19 which I reported to the Team on June 2nd. Issue as follows - Contacts from Shopify does not sync properly. Email as separate contact, phone number with my country code as separate contact, same phone number with different code (+1) as separate contact, same phone number without country code as separate contact. It's been 30 days and there has been no solution. And I already paid for July. They are blaming it on checkout customization, unfortunately there is none. Also because of this, the contact list keeps piling up and I have to pay more. But it also shows to clean up the list. Again, I have to pay for cleaning. If not cleaned, the campaigns can't be sent. I can't delete or make changes because the so called support team asked me to keep it so they can "investigate". Yet no response or resolution. Reaching out to them every 2 working days, where they assign me to different agents even on shopify ticket or say something that doesn't resolve the problem and ask for more time only. When asked about why I had to pay when I can't do anything with this app, they simply said Freeze it or cancel subscription. This can never get worse with them. PS: It's my 4th year with them and that's how they treat their customers.

I recently transferred domain and migrated from WooCommerce to Shopify! And had a lot of doubts, questions, and sync issues on my account! This was smoothly resolved by the Team. They were very quick in responding as well as executing! Especially Beran from their team! I must say, he kept the thread open, followed up on the queries, and resolved it over 2 days! You are rocking team! 3years with Omnisend and counting!

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

I've been using Omnisend for a couple of weeks now. It's very simple to use and set up. Customer service has been very helpful. Andrés answered me right away, even on a Saturday night. He was able to give me all the answers I needed right away. Thanks for that! I am still new to this tool and look forward to discovering its full potential.

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

I had a quick question and Diego was very friendly and ready to help. The issue was resolved in under 3 minutes or so. So far, the app is great and looking forward to great possibilities. Highly recommend to anyone looking for great 24/7 service.

I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.

I love Omnisend for my email campaigners because It's friendly, and the staff is exceptional. Always there to answer my questions no matter the time of the day!

Great software and the best support... Thanks Maria for making quick work out of fielding our questions!

Really happy with my experience so far with omnisend. Easy set up plus great customer support by Dilara! She was able to fix my problem within minutes, which really helped me get started. All together I think its going to give a positive impact to my sales and my business.

Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.