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I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", I'm sorry but we are business people and when we have a small window to work on something that's our window, and waiting an hour to 1 reply is not practical. I recently switched to Attentive Mobile for SMS and it's been breath of fresh air! I'm looking for a new platform for emails now. If you're debating Omnisend I would suggest passing to save yourself time and unnecessary headache!
Hello there! Thank you for your review, we appreciate it!
There are a few ways to contact the Omnisend Support team, but no matter what option you choose or when you do that, you will be routed to the team that works 24/7 and strives to provide a top-notch experience and resolve any of your questions as soon as possible.
Our support team is working 24/7 without no gaps to cover all the questions we receive from our customers, although you can see a prompt of support replying within a few hours, we always try to reply as soon as agent gets your query and does all the troubleshooting to understand it and help you out.
Once again, thank you!
Great very easy to set up and they have gone over and beyond to help me.
Good app, but needs some updates. for example on each of workflow page I need to edit Social icons manually each time. it needs to be integrated into the settings so the data is pulled each time with new workflow
I installed this app to use on my store because of the many failed attempts to successfully use other similar apps. I found the customer service to be extremely helpful and patient as they walked me through the process. Now that several of the features are up and running on my store I am very hopeful that sending regular email marketing will help me secure the traffic conversions my store deserves.
I absolutely love this app. Has made my email marketing a lot easier. my favorite feature is the product picker, big time saver!! Great job guys!
Fairly easy to use. I like the weekly stats that they send of how many subscribers you have on your mailing list
very good app 5/5
the support is really good and communicative
i highly recommend users to use omnisend
Easy to use and very helpful. Seems to fit our needs perfectly.
Didnt have much time to use free trial. Tried Soundest today and liked the campaigns designing and step by step instructions. Thanks
Very helpful, thank you.................