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Nothing short of fantastic! intuitive, fairly priced and extremely feature-rich. We've been using Omnisend for our marketing for some years, and have had great results.
Great app and great customer service!
Après avoir utilisé ce plug-in, le prix du forfait augmentera secrètement sans aucun préavis, de 20 dollars américains au prix le plus élevé de 88 dollars américains. Après avoir posé des questions, aucun frais ne sera remboursé. . C'est complètement déraisonnable, c'est une entreprise frauduleuse ! ! !
Hello there,
Thank you for sharing your feedback. We apologize for the inconvenience you've experienced, particularly with the payment process and customer service interaction. Your experience is important to us, and we regret any frustration this has caused.
We understand your concerns about the payment method and the handling of your subscriber information inquiry. Our team is dedicated to investigating these issues and ensuring a better experience for our users in the future.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to resolving this matter and improving our service.
I referred this app to 4000+ students and they had the nerve to deactivate my account when I have been using them for years and had a solid email list and when I contacted them they said the compliance team has decided they do not want to do business with me and has the right to not discuss why. My store was a christian store with two fasting and praying journals on it. If you ask me it sounds like they are being religious because I literally have not done anything wrong. I feel scammed after vouching this app to thousands of people and lost my entire email list after all of my hard work.
Thank you for taking the time to share your feedback with us. We truly value your long-term support and the efforts you’ve made in sharing our platform with your network.
We’re sorry to hear about your experience and understand how frustrating this situation must be for you. Please know that actions from our compliance team are in place to ensure the best possible experience for all users and to maintain a secure and trustworthy platform. That said, we’d like to take a closer look at your case to address your concerns.
Unfortunately, we’re unable to identify your account or brand from this review. We kindly invite you to reach out to our support team via in-app chat or email us directly at support@omnisend.com. Our team is here to assist you and will thoroughly review the matter to provide clarity and support.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
great support team
Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!
Unglaublich Lange Ladezeiten! Fehlerhafte Funktionen!
Ich bin in letzter Zeit Sehr unzufrieden mit dem Support.
Lange Wartezeiten auf Rückmeldungen und dann kommen antworten , mit denen man nichts anfangen kann.
Bei diesen überteuerten Preise der App, erwartet man wenigstens einen besseren Support.
Aktuell bin ich sehr unzufrieden und kann Omnisend nicht weiterempfehlen!
Hello! Thank you for sharing your recent experience with our support team. We apologize for the frustration you encountered. Your feedback is valuable, and we'll take it into consideration while improving the quality of our service.
Regarding your inquiry about sending newsletters that redirect to your Amazon products and offering discounts, you can include Amazon links in your newsletters. However, implementing automatic discounts for Amazon products via Omnisend is not currently supported. We have noted your request for future consideration.
We hope you'll consider giving us another opportunity to meet your expectations. If you have further questions, please don't hesitate to reach out.
Wonderful customer support.
Works really well, and the customer service is awesome. Big thanks to Nikola for following up, and assisting so promptly.
Keep on, great application, nice integration with shopify website. if you have newsletter or promotion, this application is must . Updated
Special thanks for the amazing support team
Specially Olesia
Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!