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So many features to love, and very well structured!
Andrés was very helpful, He gave me a solution to a problem I was dealing with very quickly.
great support team and a simple and efficient product!
Using Omnisend has been a game-changer for me. It's very easy to use and user-friendly. They have great automation sequences that you can tweak to how you want. The customer service team is amazing and they went above and beyond to help me figure out an issue. Definitely recommend!
Beran has been a great help with support. thank you! The customer support is excellent! smooth process overall
What I appreciate most is the feeling that I'm working with a provider that tries to improve constantly. We work with Shopify and we have seen a lot of improvements of their "tool" for merchants like us. We pay for a service that it is alive and updated . And I'm perceiving something similar is happening with Omnisend, and I love that. Thank you!
Hello there! Thanks for the high praise! The team is hard at work improving the platform, and we hope you'll like it even more in the future! Keep doing what you're best at - bringing something extraordinary to your customers. Omnisend will help you do it as effortlessly as ever!
We use Omnisend in our Shopify store. I've needed to contact customer service several times. Not due to Omnisend problems, but just because I'm not familiar with it and needed a little extra help. They've been great! This last time the customer service rep, Baarath, created a video showing me how to do exactly what I needed to do. You couldn't ask for more. Thanks Omnisend Customer Service!
I am so pleased with the email design layouts, and most importantly - the customer service. The app has helped me generate sales using their automated emails. It's really amazing and worth the try for any business.
Updates: 1/5/2023
> Dilara from Omnisend has been super helpful! Thank you so much!!
Previous:
I just started using the app so I can't say that it had helped my website yet, however, the customer service was top notch! My questions were answered quickly and around the clock seamlessly by different customer service who was on call. I don't live in the same timezone so it was amazing to see the team effort to help me. Thank you!
After switching email platforms due our old platform being discontinued, we've been using Omnisend for over a year now and are very happy with the platform's functionality and excellent customer service. The email automations are very flexible and allow for more conditional logic vs. similar platforms. Recently, we had some questions on emails that were failing (due to the email address, not us or Omnisend) and Sila on the Omnisend support team was very helpful and friendly. Thank you Omnisend for creating an affordable platform that far surpasses other platforms from a service and functionality standpoint!
We've used a few apps and this 1 is definitely the most user-friendly and the workflows that we set up has pushed our abandoned cart recovery rate up with 11%. Support from Nikola was also quick, friendly and very helpful.