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This is the worst email program Ive ever used. Many solid features, just like most email programs, yet horrible customer service and just an all around bad experience trying to get this system to work with my store. Then on top of it, they raise the price and charge me double just to rub it in. If I could leave a negative star review, I would and I would suggest you do what I do, and find a cheaper, easier alternative where the support actually helps you and then that the price stays where it was when you bought it, not double.
Hello and thank you for your review!
Anti-Spamming is one area in which Omnisend takes pride in our work, as it entails maintaining a high standard and avoiding shoppers getting irrelevant communications in favor of highly targeted ones. Our Customer Support representative made every effort to walk you through the list cleaning process. However, since the cooperation from your end wasn't on the level where we could work it out, the situation was not resolved as it should have been.
We also offered to cancel the subscription and close the account in January, but have not heard from you since then, unffortunately.
We have noticed that our Black Friday special discount was applied to your account, which gave you 40% off for three months. This month's billing cycle was the first without the discount, necessitating the change in cost.
We have refunded the last charge for you, it should arrive back to your bank account in 5-10 business days.
Have a great day!
Product doesn't work. 40 genuine customers clicks out of 10k. Scammers? google analytics doesn't show your traffic? why? Shopify FREE email app with 900 subscribers generating 6 times income than your 10k subscriber plan for £150.00 - 10000 emails per month.
You can create/delete/update customer segments but it will always stays to your max plan. Once you uploaded - you pay for the rest of you contract.
Stay away.
Hello there! Thank you for sharing your feedback about Omnisend. We appreciate you taking the time to share your experience and apologize for any encounters that may have caused inconvenience.
We take customer satisfaction seriously and we're sorry to hear that you've experienced issues with generating clicks from your audience. We understand that the click rate may not meet your expectations, and we would like to provide insights on improving this aspect. One factor that might be impacting your click rate is sending campaigns to your entire audience, which includes a significant number of inactive subscribers. We recommend targeting your engaged customer base to improve metrics and increase engagement, leading to higher revenue. Furthermore, we offer different plans to accommodate varying needs and audience sizes, allowing you to adjust your pricing with just a few clicks. Please let us know if this is of interest to you.
Regarding customer segments and billing, we apologize if there was any confusion. Once you create a segment, it remains in your account, representing a portion of your audience that matches the selected filters. However, as your list grows, the billing tier will be adjusted accordingly.
Regarding the issue with Google Analytics not displaying your traffic, it's important to note that Google Analytics primarily tracks website traffic, whereas Omnisend focuses on email marketing and automation. The tracking mechanisms employed by Google Analytics and Omnisend are different, which can result in discrepancies.
We genuinely value your feedback as it helps us improve our services. If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
Terrible Customer Service, Delivery rates are below 2%, a huge drop since we moved from Mailchimp, but Omnisend are still happy to take US$500 per month for just storing our emails.
A lot of emails from Omnisend are auto marked as Spam by google, even emails we were receiving to our own email were regularly marked as Spam, definitely not an advert you want attached to your emails.
Omnisend let us know after we followed up with this issue, that they have a better server for other clients, and now they would move it to this where we would see immediate improvements. However too late for us.
It seems from all the 5 star reviews they capture, people are just as excited as we were about all the extras when first signing up, however these emails rarely get into customers inboxes. This 1 star review I am leaving was also a 5 star review up until now!
A huge disappointment, and their poor customer service management to rectify the issue shows what the Omnisend Brand really is, worthless.
Shocking - Folks do yourself a favour, try Klavyio, or check out Dot Digital for a Demo.
In the short term we used Mailerlite, and the immediate uplift in open/deliverability rates has increased massively, as well as our sales from Campaigns.
We were just thrilled by your review, thank you so much for taking the time to share it. Our teams are working on new features every day, we already offer the unique omnichannel experience for our customers and a lot more good is about to come! Thank you for trusting Omnisend, in case you need any help our Support Team is available 24/7.
Customer Success Team
You can't choose the exact amout of credit you want for SMS you have to take their packages (which in my case was much more then needed), now if you haven't use the credits left after 2 months they're STEALING your money and credit you're back to 0$ even tho you didn't uses the credit that you paid for!
Hello there! Thank you for your honest feedback, it is really appreciated. We are sorry for the troubles you faced. Please note that unused credits are valid for 2 months, this info could be found here -> https://support.omnisend.com/en/articles/1832295-sms-credits-subscription. As we can see you reached out to our support with this query and they were able to assist you.
Scammers. Their support agent are kidding with people.
Hello there, and thank you for taking the time to submit your feedback about Omnisend!
We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are devoted to addressing your issues and concerns.
Regarding your request, unfortunately there was a bit of misunderstanding from one of our team members but once that was clarified, we were happy to provide you with the desired refund.
Our customer's satisfaction is very important to us, and always pledge to resolve any issues encountered.
If there is anything else we can do for you to enhance your experience or would need any further assistance, please feel free to reach out support@omnisend.com and our team will be more than happy to assist.
Have a wonderful day ahead!
The last 3 months my cost has gone from $63 to $160 and now $266.
The last month, they upgraded me to PRO without me asking anything so that I would pay $266 instead of $105.
I never had the need for a PRO plan !
These are absolutely dishonest methods. They took advantage of me thinking I would not pay attention and stole my money.
I asked for . a refund and they basically refused !
Sorry guys, but your service just sucks and has a totally excessive pricing! Absolutely useless! You have to get every campaign going again by hand. Even the broken shopping basket standard mails hang up. 120 € to be deducted from a shop with 2000€ turnover. Outrageous! The painstakingly processed trigger mails, because they are extremely impractical to handle, were just triggered 22 times. You are not allowed to take your collected data and forms with you. There is no customer mail service? What a pity! Money and time wasting.
Sorry to hear you feel this way.
Our app provides services to growing businesses; you can start on a Free plan and set up signup forms and send promotions to your audience. When you are ready, you can move to a paid plan and use advanced features, like automation, advanced segmentation, and more.
More about features and pricing here >> https://www.omnisend.com/pricing/
We invite you to reach back to support@omnisend.com to discuss the current feature set you are willing to use and find the best plan deal for you.
I used Omnisend for over a year, pricing is great, but there is no html or css integration, no way to customize the mobile version, logos and images look oversized and there is no way to fix it. Also when enabling the 2-step verification, the confirmation button is red and there is no way to change it. Customer support replies quickly but with no solutions and prescripted answers.
Thank you for your review, your feedback is very important to us.
Our technical team has already reviewed your case, indeed this area could be improved, therefore the development team has also been involved. Katherine is reaching out to you with the results the technical team was able to get as well as with a possible workaround to get the best solution at this point. Thank you for your patience, we will resolve this.
Why would you remove lists. Now I can no longer use justuno pops. Its like you just purposely sabotage your own tool. Switching to Klaviyo unless this is fixed.
Hi and thank you for such an honest review. We have found a temporary solution until Justuno updates their integration - you are now able to send your contacts to the pre-created 5 different lists. Hope this helps and please accept our apologies that you had to go through this experience.
UPDATE: CONTINUES TO GLITCH.
This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner.
Former review:
I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues.
Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you.
We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!