Omnisend Email Marketing & SMS

There aren't a lot of great email marketing solutions out there, but whatever one you use having excellent support for issues is key. Luiz sorted out an issue I had with Omnisend's not-all-that-great email editor and helped me overcome some of the shortcomings there. Thanks Luiz!

This was the first email campaign I sent, I am not a computer wizard and it was fairly straight forward. Lets see how it goes...My only critique thus far is I would have liked a phone support system in place to provide screen sharing.

Omnisend is great whenever you want to get started with email marketing. They are adapting and updating fast, meaning launching new features and functions almost all the time which I think is great. I have had some trouble with them from time to time due to the fact that it has been various knowledge level in support as well as the tool not always working as expected (segmentation not working properly as one example). However, I'm still recommending it to others as it's easy to get started and it feels very modern and fast-moving.

Simple to use and professional results. Love the reporting and so far our 2 mailings have resulted in a doubling of traffic to our web store which was our intention. Easily imported addresses from our retail POS as well. Good tool.
http://tcvwonline.com

Deniz è stato utile per risolvere i miei problemi, gentile e competente.
Omnisend ha un buon servizio clienti.

We just set it up and have not lanuched ourstore yet but everything looks ok so far. Just waiting for our verification email on our first campaign...

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!

Originally I had written a review stating my dislike with Soundest. Since I published that review, I was contacted by the CEO of Soundest. He listened to all of my problems, helped me fix some and even took recommendations to heart. I do like Soundest quite a lot and their staff is made up of some great people. I would definitely recommend Soundest to all Shopify users.

This is a great app, very helpful.

Still learning to use, so far so good!