Omnisend Email Marketing & SMS

I liked this app...until they totally changed the pricing structure! They went from 15,000 emails per month on the free plan to 500 emails...excuse me??? I don't mind paying but this price change seems likje quite a bait and switch to me.

Si vous êtes une marque Française fuyez !!!!!
Les format des dates sont uniquement en américain. Je leur ai signalé et ils m'ont dit que peut-être il allait changer cela. Cependant en a attendant vous ne pouvez pas utiliser la partie Code promo dans vos newsletter ou alors vous allez passer pour des illettrés. Du coup je leur ai dit que peut-être j'allais devoir quitter l'application et demander un remboursement. Ce qui est tout a fait normal puisqu'ils ne sont pas capable de travailler avec des marques française. Leur réponse est que je ne correspond pas aux critères de remboursement. Il est devrait être logique que je puisse être remboursé étant donné qu'il ne sont pas capable de travailler avec des marques française. C'est moins dérangeant mais il en est de même pour les formats des montant en euro. Vous êtes obligé à chaque fois de les modifier à la main car même en choisissant la France comme destination des mail c'est également écrit au format américain.

After your reply :

You still not purpose me a refound also i can't use your application correctly. so i repeat what i said you are stealer !!
If it doen't work you have to refund me that just the normal way of business

Français je me répète mais fuyez se sont des voleurs !!!!

Does not allow to send to all customers. For some reason shows 80% of our customers as not subscribed. No way to send an email to them. Just wasted an hour creating an email that I can only send to 20% of my customers.

Kinda makes the app pointless!

Even tried to delete the unsubscribes, the app ended up deleting all our subscibers. Waste of time release the app when its ready next time or pay me for the hour of time I wasted today!

Update: i cancelled my paid plan with soundest in mid december 2016, double checked 3 times to be sure the billing was stopped and was reassured by Veronika each time that it was handled, then was still charged. i contacted them for a refund about 25 days ago and they promised it would be processed immediately, but they still haven't done it.
my take: the only really good thing about this app is the product picker and auto update emails to customers, the java script and cookies they use are very aggressive and slow your page load by about 50%.. The links you make in their emails are routed through soundest, so the initial url your customers get is not your actual website. i think that they use your info for creating data that they sell, but not sure. most of the emails you send will go to the spam folder because they don't come from your address.
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previous: there is a problem with the "from" field that causes emails sent out to go to SPAM folder.
the "from" looks like this: : you=yourdomain.com@soundest.email on behalf of you @yourdomain.com
that, my friends, is causing most of the emails you pay for the program to make and be sent GO DIRECTLY INTO THE SPAM FOLDER because they are not sent from my actual email address. They asked for an additional $59 to change that so its actually your email address. otherwise, the functionality is good, but too many cookies used for tracking your users. customer service is good, and templates are ok. nice feature that allows you to choose products from your store and insert them directly into your emails.

Complicated to get started, hidden integration with Shopify so it does not show in your app store like other apps. It interfered with my current set up without me approving any changes. There is no quick and easy direct help - just a knowledge base.

Unfortunately, after you disabled the function of viewing anonymous store visitors, your application becomes completely useless for me. Alas. There was a very convenient function.
Unfortunately, you will have to delete it in order not to load the store with an unnecessary application ...
Also, when creating a mailing list, there is no possibility to make adjustments to the list of addresses, settings (even there is a letter supposed to be late, delayed sending). After today's negative change in functionality - not the right application! I don't advise anyone!
Good luck

Look I hate giving any reviews but this is a must, the concept is good but I am fed up with this app. I paid for the Subscription pop up and its good when it works, when you send them an email about a problem you get no reply.
This morning im trying to send out my news letter and in getting 504 errors Gateway timeout, this is the 3rd time in a month, I really dont have time for this nonsense, get your act together and at the very least reply to emails.
Im going to spend the rest of the day looking for an alternative

Lock my account until I pay up? Ridiculous. It's one thing to prevent me from actually using the automations, it's another to block me from even editing them. What if I want to do some more testing before I'm ready to start using it on my customers? What if I've been back and fourth between one design and another and I end up wasting my trial? I can't do anything about it now because I need to pay at least $16 when there are other apps with similar features and more seamless email customization that offer a free plan instead of a free trial. Plus, it's customization is terrible. You have to customize each email MANUALLY. That means limited drag and drop features without paying, no templates, no copying one theme onto the rest of your emails. You can't even transfer one color used on one email onto another. And if I'm wrong and all of these features are available if you look just a little harder I wouldn't know because my free trial ran out. 14 days seems like a long time to not be able to finish what I need to and test things out if you do your email marketing testing as the very last thing on your launch checklist. If you start anymore than 14 days before you've decided you'll be keeping this app, "sorry, we want our money first."

I'll be doing my business elsewhere.

I could write a lengthy review about how bad Omnisend's technical support is, but I think everyone is well aware that they were totally unprepared for the number of people coming over from Mailchimp, and that their Eastern Europe based support is pretty darn horrible.

We are currently giving Omnisend a 1 star review because one of the most important ( and most profitable) features of email automation is the Abandon Cart series of emails. Everyone needs to know, Omnisend's Automation email system currently does not work. We do not know if it is because their system is overloaded, their servers are blacklisted, or some other factor, but we know with 100% certainty that their automation system is broken. Before you dismiss this negative review as an outlier, please note that we are still with Omnisend and we are trying desperately to work with them to solve this. Here are the facts:
Fact 1: Before we moved to Omnisend, we were sending ONE Abandon Cart email via Shopify's basic notification system. That one email was yielding a 26% conversion rate. The industry average is 7%.
Fact 2: We took the EXACT same email that we used in Shopify and launched an abandon cart email series in Omnisend. The email currently yielding less than 1% conversion rate.

The data does not lie. Something is horribly wrong. We believe it is something to do with how they have setup our domain and the various DKIM/SPF settings, but again, no one at Omnisend seems to know what to do to fix the issue.

If you are a larger company or you have a large email list, and you want to send emails from your own domain (@yourcompany.com) be advised that you are going to have extremely poor performance from Omnisends Automation emails until they can fix their system.

I have tried to get in contact multiple times with the creators of this app without success. A majority of my emails land in the junkboxes among the receivers with is an incredibly high rate and I can not work with that. Tested to sign up with 5 different emails myself and 4 of 5 of the emails ended up in the junk box.