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Used this app for years and then one day my pop ups, email captures and everything else just disappeared from my site!! In fact, the app had no record of my customer data. Wrote for support but haven't received an answer or my data back! I guess maybe they did an update and forgot about their current customers! If this can get my data back and it is working again, I'd certainly appreciate it. But it's no longer a 4.8 rated app. Any app that just stops working on you and then can't even show you as an existing client, let alone get your working data back you created...isn't worth a rating.
Hello there, thank you for sharing your feedback with us, we appreciate it. We are really sorry for the issues you are facing, we checked your account and can see that your account, unfortunately was deleted due to inactivity (it was inactive for 6+ months).
We completely understand your frustration, and our support team would be more than glad to assist you with re-creating content you had. You can reach our support team by emailing support@omnisend.com or use in-app chat.
Thank you again for your feedback and sorry for the troubles.
Really easy to use (even for a techno-cripple like me), effective, and great support. Highly recommended.
added this app a couple months ago, it's added a decent amount subscribers with the small popup on our website .. did our first newsletter the other day, so easy to create it and send! and good reporting as well.. awesome app!
This app has been a great one for all the email marketing that needs to be done for our business. It is easy to us and definitely automates so many features which you wont find anywhere else.
It was easy and classy .............................................................................
READ BEFORE INSTALLING: 1) No Phone Support; 2) SMS marketing tool was changed to subscription based. You will be charged for: a) amount of SMS, b) sending limits. It would have been OK but the system simply does not work well and support is not very helpful. For the amount they charge there should be phone support and WORKING solution.
I always get nervous about how fast of a response i'll get, but Nikola was quick and answered my question in no time!
Still waiting on results and the second automated email to go through... but as far as functionality - this was absolutely great. Easy to modify the template and great for those of us who want to customize the layout and features. And to top it off... the responsiveness by customer support was EXCELLENT.
Kristina from Omnisend helped me with all the issues and was very kind!!based on her I rate Omnisend 5 Stars!! I wish all Apps would have helpful support like Kristina from Omnisend!!!
Hello there, we are really sorry for the troubles you have faced. We passed the query to our billing team so they could help you with resolving it.
Quite easy and intuitive to use.