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I do not recommend they will try to charger extra after not even sending one email to subscribers. Not worth it. UPDATE: I did clean my email list. I had to pay for that service as well. After that y'all want to charge extra for new emails.
Sorry to hear you had trouble with your first campaign.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation. The best approach is to check the contact list with Mailgun, Neverbounce, or any other similar service and unsubscribe those old contacts.
As soon as you review your contact list, we will resume the promotional email sending for you. Alex will help you out with this process; he is already reaching out!
Seems like all the email marketing platforms are a bunch of crap. Nothing stands out as "best" for any of them (mailchimp, klayvio, omnisend, sendinblue etc..)
the free plan with omnisend shouldn't exist - this is a red flag and major turnoff.
This is what you get with the free plan:
15,000 emails per month with a limit of 2,000 emails per day
Up to 3 active Signup forms
Possibility to send Scheduled campaigns
Drag-and-drop Email Editor
Mobile ready email templates
Discount Content Block for your emails
Segmentation
Sales reports
Website tracking (with data history for 1 month)
Click Map
If you want to send automatic emails (abandoned cart, birthday emails, welcome messages and more) you have to pay for the "standard plan" which should've been included in the free plan.
Here is what you get for $16 per month or $13 per month when you pay for the entire year:
Standard pricing plan provides you with everything you get on a Free plan, plus:
x12 sending limits, check the pricing page to see how many email credits you will get for the number of contacts you currently have
Automation Workflows (to send abandoned cart, birthday emails, welcome messages and more)
Automation reports
A/B test campaigns
SMS channel for campaigns and for automation
Product Picker and Product Recommender
Interactive email elements
Set-up up to 20 Segments
Unlimited Signup forms with the possibility to add additional fields
Wheel of Fortune
Website tracking (with data history for 3 months)
Multiple users for your account
24/7 live chat support
Many of the great 3rd party app integrations, such as Smile, LoyaltyLion, Yotpo, ReCharge, etc.)
I would've considered paying for the standard plan since Omisend seems to be the cheapest email marketing platform (between Klayvio and Omisend) but when I saw I couldn't send basic "welcome" emails without paying $16 per month, I decided against it. I saw a few reviews that mentioned how you will end up paying Omisend way more than you need to, I guess this is a good example.
I do not recommend Omisend, it's no better than the others - at least (with other platforms) you can send a free "happy birthday" or "abandoned cart" email.
Thank you for your review.
We are not another marketing platform for everyone. Access to automation on a Standard plan allows you to combine email and SMS in one workflow to welcome your customers, catch abandoned carts, send messages for browse abandonment, customer reactivation, and a lot of other different occasions. You will also get access to live chat customer support who will help you set up and share some best practices.
We offer a free plan option for starters who need basic email marketing now but are ready to grow their business. Here are some customers sharing their stories about how Omnisend helped them succeed >> https://www.omnisend.com/resources/customers/
Why don't you give Omnisend a try? We will happily prolong your trial period so you could have enough time to test out the different features. Just drop a message to support@omnisend.com
Signed up as I wanted to move my 20000 plus list from MailChimp. Abandoned cart emails and creating audience segments by country still doesn't work after 3 weeks in. When I spoke to support I was asked really basic questions that they could clearly see from my account or could check from their end, then passed on to tech and still, nothing was fixed. Now I am unable to speak to any support, 2 emails in and no answer. Extremely disappointed and a waste of my time.
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your recent experience. Our Support Team have been trying to reach you to provide an update and help rectify the situation.
I have a small number of email subscribers, 75. Out of those 75, TWO opened the email I sent. TWO! That is a crazy low number. Every email I have sent has a similar result. It must all be going to junk mail folders. Very frustrating!!
So sorry to hear that you had issues with deliverability. There is nothing that harms us more as customer satisfaction is our highest priority, and we hate failing in meeting their needs. But we have good news, we have a solution for you. Our Customer Support Team will reach out with a suggestion, what we can do in your case. We sincerely hope you will give us a second chance. And for the future, please always reach out to support@omnisend.com if you face any problems, we are here to help 24/7
Customer Success Team
Not sure why so many great reviews. The support is nonexistent and I can't get anything to function properly. I miss godaddy.
Sincere apologies regarding the recent issues you had and the fact that you did not receive a response on time. Our Support Team has already reached out to you informing that your newsletter form has been integrated. Please reach back to us and we will help you get everything else to function well immediately!
This APP is like a scam! It provides online support for the first few days when I install this app, but this function has disappeared suddenly and no way I can find it now. I paid the basic plan $30 which is apparently higher than what it is advertised here $19. Now the money has been taken from my account but it still shows I'm in the FREE plan. When I click upgrade my plan it directs me to a page that I can see the subscription fee of $40 for the basic plan!!! This is definately unethical
Hi there! Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you faced. Our Support Team has reached out to you to rectify the situation.
I downloaded this app last month with the intentions on using it for my store.
I never had a chance to actually use the app but had installed it into my theme.
I noticed I was not receiving as much mail from my customers as usual on my site, after awhile I noticed my shopify contact box on my site was not working and had not been ever since I downloaded this app to my store.
After spending an hour on the phone with Shopify, we discovered that this single app interferes with the send button of Shopify's contact box.
After removing this app, everything works fine again and my contact box is now working. This app has caused me to lose a ton of business and countless customers as they think they are sending me an email, but we never received it.
I cannot tell you how upset I am that I trusted an app like this to help my business, when it actuality it cost me a fortune over lost sales and angry customers.
You guys really need to look into this issue. Shopify has confirmed the issue and is escalating it to the top. Hopefully someone from Shopify reaches out to you guys so you can get this fixed and you don't affect anyone else's business.
extremely horrible work, app not sending emails, support asking silly questions, 1 week 0 progress, then starts asking same questions. AVOID AT ALL COSTS
Hello there! Thank you for your feedback, it is highly appreciated! We are really sorry for the troubles you are facing. As our support team mentioned you are currently using wrong preset of the automation. You will need to use an automation called Abandoned Checkout in order to achieve your goal. Our support team would be more than glad to assist you with creating one. You can reach us out via in-app chat or by email support@omnisend.com.
Worst customer service I have ever experienced!!! Do not Download this app. Just use shopify email system.
Sorry to hear you had trouble with your first campaign.
There were some old contact emails on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation among the different inbox providers, Gmail, Yahoo, Outlook. We can now see that you unsubscribed some old contacts, so we resumed the sending for you.
We apologize that your experience with customer service was upsetting. We truly hope you can give us another chance. Just get back to Xenia, and she will explain to you how you can benefit from the variety of great Omnisend features, such as omnichannel automation messages, SMS campaigns, segmentation, and more that you still did not get a chance to try out.
This app is a complete scam. I'm unsure where these positive reviews are coming from but if you have a large mailing list, BUYER BEWARE! They added 8,000 untraceable subscribers overnight to our list. I'm not exaggerating, you read that right. We sent our last campaign on May 27 to all subscribers and the following afternoon when we logged in, our subscriber count had shot + 8,000 subs. Luckily, we've been working on our list for the past week so it was caught right away.
They were trying to place the blame on us saying we may have added 8,000 contacts manually (on what planet?). After we implied that these were added by them and this is bad business and suspicious on their part, they apologized profusely then started completely ignoring us until we got Shopify involved. Though, mind you, they were replying within 10 minutes of our messages prior to this.
We finally received a response after Shopify stepping in and after much back and forth they tried to say it was a "bot attack", lol - right. In the almost 4 years we were with Mailchimp, this has absolutely never happened.
Either they have no clue what's happening and there are some serious flaws in their platform or they're trying to place the blame elsewhere. The really strange part is we cannot trace them, no matter how many times we segment list and countless filters/tags we've tried. Nevertheless, this entire app is suspect. And with this sort of ridiculous response after days of being ignored, which is a pretty serious issue to ignore by the way, we immediately cancelled our account.
Shopify should definitely stop recommending this app to accounts migrating from Mailchimp, it's a complete scam and their "customer service" really has no knowledge of the platform and selectively mark messages as seen and unseen. This was a complete waste of time all around.
Watch Omnisend reply to this review with some BS. Save it, we've heard it all from your "team".
Apologizing is not enough to compensate for the issues you experienced. We definitely should have kept a better communication with you and kept you updated about the status of your case, our developers were still looking into the issue. We have resolved your puzzle and our Account Manager Laurynas reached out to you in a separate mail, with an extensive explanation on what happened, how to resolve it to ensure it does not happen in the future. It is definitely not the spam-bot attack and our support answer lacked competence at this point.
So sorry that this took up to the point where you decided to cancel your account. If you give us a chance, Laurynas will have a call with you to resolve the case entirely and discuss the terms that would convince you to start again with us from a clean slate. We admit all our mistakes and truly hope you can give us one more try.