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Their fast and knowledgeable customer service has made integrating their marketing a lot easier than other options. It's also great to have a free option to start with while growing a business that can later sustain the paid tiers it will need.
We're really glad our team could make the integration smoother for you! It's exactly why we built a free tier that grows with you, so you can focus on building your business now and scale when you're ready. Thanks for trusting us with your marketing.
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support.
Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers.
The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
Just signed up a couple of months ago. The pricing is exactly what we expected it to be and there were no surprises (despite what some other reviews state). We came from another large provider and were treated like just one of 1000's of their customers. When problems started, we had nowhere to turn. We looked at 2-3 other, very large providers, but could not warrant spending nearly $1000 a month, so we turned to Omnisend.
Omnisend has some great features and some that do cost extra if you decide to add them. But, they have a GREAT feature where you do not pay per email, but rather per email that you CONTACT. That alone has really driven down our costs.
Overall, we have been happy, continue to learn and tweak the system and hope to keep using it for years to come.
Thanks for this! It's great to know the contact-based pricing is delivering the cost efficiency you needed. Switching from a large provider takes confidence, and we're here to make sure that decision keeps paying off as you refine and scale. Looking forward to being part of your success for years ahead.
Just a heads up — DO NOT USE THIS APP
They promote one price to download the app and another price to send texts/emails, which sounds fine… BUT they later charge $500/month to keep the app active and up to $1,200 to send texts/emails. That was not disclosed in the original pricing, so please be careful before committing! Their response is a lie FYI
Thank you for taking the time to share your experience and for flagging your concerns. We understand how frustrating it can feel when pricing doesn’t match your expectations, especially if it seems unclear at the start.
We want to clarify that Omnisend does not charge a flat mandatory $500 monthly fee just to keep an account active. Our pricing is based on the selected plan tier and usage, including contact count and optional add-ons such as SMS. From what we can see, you were using a plan subscription alongside additional SMS credits purchased separately. While this setup is available, it is not always the most cost-effective option, and we understand how this could lead to higher-than-expected charges if not optimized.
After reviewing your account, we found that your charges have remained consistent throughout your billing cycle, with no unexpected increases. That said, we genuinely want to help clarify any confusion and make sure your plan works for your business. Our support team has reached out to you directly to review your billing in detail and explore options to optimize your pricing setup based on your actual usage.
Super responsive (and helpful) Support Team!
We really appreciate you highlighting the team! We know responsive support makes a real difference when you're managing your marketing. Thanks for recognizing their work and for sharing your experience here.
Omnisend has opened doors I had been contemplating entering for a long time. It gave me the tools to communicate with customers in a structured way through email and automation, which has made a real difference in how my brand operates. The platform is intuitive, reliable, and makes it easier to stay connected with customers without overcomplicating the process.
That's wonderful to hear, it sounds like you've found exactly what you needed to strengthen how you connect with customers. We built Omnisend to be intuitive and reliable for exactly this, so your brand can focus on growth without the complexity. Excited to support your continued progress!
I just switched over from a different platform. Love it so far! Monthly costs are a fraction of what I used to pay. Platform itself is nearly an identical user experience, making for a seamless transition. I was set-up with two account reps that have helped me transition my account and contacts list. They are awesome and have greatly helped with the account set-up. I have a regular meeting scheduled with a rep moving forward to help me with my account and best practices.
Love that you're already seeing major savings without sacrificing the user experience! Your account reps are there to make sure the transition is smooth and you're set up for success from day one. Looking forward to seeing what you accomplish with Omnisend!
We had a complex technical setup involving multiple domains (.de and .com) and custom Shopify Flows. Johnny from the support team was incredibly patient and professional. He helped us debug the logic and verify our DNS settings until everything worked perfectly. The 24/7 support is a game-changer for international stores. Highly recommended!
Thanks so much for the kind words about Johnny! Complex technical challenges like yours are exactly where our support shines, and we're glad he stuck with you until it all clicked. That 24/7 access really does make a difference when you're managing international operations.
Fantastic tool for reaching customers directly through email. It integrates seamlessly and has been a great addition to the site. Highly recommend!
Really appreciate you taking the time to recommend us! It's fantastic that Omnisend is helping you reach customers effectively. Excited to support your continued success as you grow those connections.
I was struggling do some back of house work and Thiago patiently walked me through each and every step AND helped me troubleshoot what I had done wrong on GoDaddy's side. I literally couldn't have done it without the awesome help and customer support. Thank you!
Thank you so much for this feedback! We're really happy our support could guide you through each step and get everything sorted. That kind of hands-on support is what we're here for, so you can keep building your business without the roadblocks.
