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This isn't a very good app if you are not a coder. There were a lot of bugs that prevented certain aspects the templates from functioning correctly. Unfortunately, I was told that their technical team was too busy solving other issues and was directed to a link with CSS and HTML codes to fix it myself. They have a chat option that will try to help, but they are very limited.
doesnt do what it says, just too difficult to use.
My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS
Hey there! Thank you for taking the time to share your feedback.
We understand that you have concerns regarding not receiving your SMS messages and apologize the inconvenience you have faced.
Please rest assured that your case has not been forgotten, our team is thoroughly investigating such matter and will get back to you as soon as they have found the root cause if any.
Here at Omnisend we strive to give our customers the best experience as possible and will reach out as soon as we receive a response from our team.
Your patience and understanding is greatly appreciated.
Have a wonderful week!
Seems they have a lot of "good reviews", most likely all of those are fake.
Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:
- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.
- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.
- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.
- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.
All of this set us back 2 days. Would not recommend using.
Hello there; thank you for leaving a review; it is highly appreciated. We are sorry for the issues you faced.
As we can see, our Support Team was trying to help you investigate the case, but you haven't responded.
We will provide some info here as well, but please note that in order to investigate this case, we would need some examples of such cases (with their emails):
- There are few reasons for the issue with delay, it could be related to a contact who comes and updates their cart a few times, or it could be an editing workflow case;
- This issue would be better to investigate with our team and we would appreciate if you could provide an example of such case;
- Most likely related to frequency settings in the workflow and can be easily fixed by enabling this option;
- Shopify generates discount codes, Omnisend only sync them and adds to the email, in order to automatically add a discount code to the checkout page, you need to enable this option in discount settings when customizing your email.
Again, we are sorry for the issues you have faced, and we would be more than glad to assist you in our in-app chat or by email. You can send us an email to support@omnisend.com; our support is available 24/7.
WARNING worst EMAIL marketing app ever. Upon opening the account they banned it for no reason. Force my company to get "social" accounts to unlock it. What company forces you to get social media accounts to be able to have an account with them? this app is disgusting, outdated, horrible inbox rate. GO TO KLAVIOY..... Omni sucks and so does the support.
I did not like this app. Customer support is not great either. Poor app.................................................
Hi, we noticed that your experience was not good. But we just wanted to let you know that we are here for you. Our support is available via chat and email 24/7 and can guide you through the account setup. Polina reached out to you via email with some recommendations.
This was a bait and switch for me. The details talk about being an all in one email platform but thats not true. If you want to send an informational email, you can't, if you want to send a thank you email, you can't, if you want to include only a video, you can't.
This app requires me to include a product in every email that I send. When I asked for help I was rudely informed that this platform is meant for businesses with more products than I have. It really turned me off and made me feel like a second rate business owner. Their customer services handled this really poorly.
Waste of time compared to Mailchimp.
I was able to use Mailchimp right away.
I could not do this here.
Andivia Beauty
I was excited to start with this app. I saw all the great reviews. So far, I have been unimpressed. It is not dummy-proof. I didn't know where to start to get setup. I fumble around for hours. Customer Service pointed me to over one hundred articles. All I need is one good article. Thank you. Finally, I made some progress in learning the app. I was making my first email campaign when I found out that Customer Service had no clue regarding the logo and picture dimensions of the templates. I thought. You must be kidding me. I would have to sit and figure out on PhotoShop what the sizes should be for the apps template. Should I make the sizes for the logo 150x150px, 1600x745px, 550x300px and so on. What app doesn't know its sizes for examples given so that you could just plug in your pics at the recommended sizes for templates. I must rate this app a 1 star so far
Hi,
Sincerely sorry you are feeling this way... Starter guides is definitely an area where we can improve, so we are already working on those! Thank you so much for your honest feedback, we will make sure it reaches the relevant product and support teams.
Customer Succes Team
Works fine until they randomly suspend your account without letting you know that it was suspended or why. There is a contact support button in two locations that doesn't work. Hours and hours of work just down the drain.