Omnisend Email Marketing & SMS

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had balance on SMS account they refused to refund that...Very bad experience never use this app again!!!

After several months of trying to adapt this platform, it's not a very user friendly or data capable. We couldn't send out a mass email for Black Friday without getting the entire account suspended. After cleaning it the first time, I was instructed to do it even again for another 300 person email. Omnisend claims my contact bounce back was two high. May branding and marketing company wanted to use mailchimp, I should have taken their advice. Customer service is slow and lacks detailed instructions. We were told to download and pay for other email cleaning services before letting us turn our account back on. Not a good system and not sure why there are so many 5 star reviews. It's a headache. What paid service cancels an account and gives you a link and some instructions and leaves them to figure it out on their own?

Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem

I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.

Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!

Website will not let me login even after changing my password. Going to have to go to a different app.

I wish there was a way to just write a simple text design email pulling the products and text links, also there is a MAJOR bug! the product price is shown with a comma for USA instead of a period, so it looks like $50,00 instead of $50.

Many people are on google and google blocks images in emails marketing. so i would like to test text only emails with hyperlinks imbedded thanks- bill

Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.