Avaliações (5 987)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
14 de agosto de 2018

So far it is exactly what I was looking for! It's super easy to use and I love all of the ecommerce specific features! Highly recommend!

Matts Music Store
Estados Unidos
Over 4 years usando a aplicação
4 de abril de 2019

I've installed Omnisend in my store to migrate from Mailchimp, and I'm really liking it so far!
It is very easy to use, has a lot of useful automations that I have already set up, allows subscribers segmentation, and has beautiful templates for newsletters and pop-ups.
I followed the tutorial to import my contacts from Mailchimp and did everything easily by myself.

Another very important feature for me is that I can change the language on each automation, popup, email or newsletter, so that I can easily have it in English or in Portuguese (from Portugal) when I want to send it to specific list segments.

Overall I'm very happy with how it works, and with everything that I can do with this app!

SUCO by Susana
Portugal
About 4 years usando a aplicação
3 de janeiro de 2018

On my trial, I created a test campaign. I started receiving orders as a direct result of the email campaign almost immediately.

I am sold! Well worth the money. The easiest and most customizable email marketing platform I have used so far. Thanks!

Juicy Beach Wear
Reino Unido
About 4 years usando a aplicação
2 de fevereiro de 2023

I sent a message and Luiz was amazing. Answered all my questions within minutes! Great job and great customer service.
Lisa

Sassy You Boutique
Estados Unidos
About 4 years usando a aplicação
Editado a 22 de abril de 2020

after initially thinking this was a great platform i have changed my review dramatically after using this for two years. it takes a long time to get things resolved with support. often a couple days... and...

4/22/20 update: well, there is a major downside. they have changed this literally THIS WEEK and now i have to subscribe for $250 to be able to send out sms messages. apparently OMNISEND doesn't understand the business climate and despite me telling them we are literally permanently closing due to the COVID-19 mandatory closure that has cost us our business like many others, they will not let us use the prior pricing that we did literally LAST WEEK. So, instead of just letting me refill my campaign for $50 - i have to purchase a year's worth of credits - EVEN THOUGH WE WON'T BE IN BUSINESS. That and last week after telling them on a thursday that the SMS campaign was not working and was not sending, it too them TILL THE FOLLOWING TUESDAY TO RESOLVE. now they raised the pricing plan so i will be cancelling and opting for one of the more flexible competitors.

Pumpkinheads
Estados Unidos
About 4 years usando a aplicação
28 de julho de 2023

Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.

Fraser Tea
Estados Unidos
About 4 years usando a aplicação
30 de junho de 2022

Very happy with Omnisend as our Email Marketing Hub (and soon to expand to SMS): excellent functionality, constantly in development, responsive and excellent tech support.

StumpCraft
Canadá
About 4 years usando a aplicação
9 de abril de 2024

My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.

Betterware America
Estados Unidos
9 months usando a aplicação
Questão respondida por Omnisend 11 de abril de 2024

Hello there,

Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.

We appreciate your business and look forward to serving you again in the future!

12 de janeiro de 2024

I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!

Mother Sierra
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Omnisend 15 de janeiro de 2024

Hello there, and thanks for taking the time to leave a review!

Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

31 de janeiro de 2023

We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!

FIRST ASCENT
Estados Unidos
About 4 years usando a aplicação