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This App is Awesome! 30 day Free Trial is amazing! Take advantage of that! We use this app for Google Smart Shopping and Omnivore makes the process SUPER EASY! We love the dashboard and easy user interface. The Support from Fern & Gareth has been outstanding! Total 5 Star App! Do yourself a favour and add Omnivore to your Shopify store.
Very slow response, given the amount of money I have paid for monthly subscription USD 75, I have to wait for more than 24 hours to get a repsonse back (email). Cannot even dial-in to reach out to a real-person technical support, the contact number is always on voicemail
The app works very well and across different marketplaces, which is great as it reduces the amount of work for each individual integration. And best of all, any small issues that may come up during the integration are promptly answered and fixed by a very efficient support team.
Easy to use app, specifically from our Shopify store. Integrations and onboarding was quick, and we were selling in no time.
Amazing App, Amazing service. Best app and best people I have worked with. Thanks for everything. cheers
Thank you for taking the time to review Omnivore
We use this app to sell on the Catch Marketplace. Integration was easy and their team were extremely supportive at the start. Omnivore has been a godsend in integrating Catch with Omnivore with the syncing of orders and products. There have been a fair few issues, bugs and errors and ongoing support has been mixed.
I have a love/hate relationship with this app. It is the only app I can find that does what I need. It has the potential to be a very powerful app, but it really struggles to capitalize.
Pros:
- It is free when used only with Trade Me
- Its core functions work
- It can import product metafields and use them (with some difficulty - template validation needs better documenation)
- It saves an immense amount of time vs manually listing products
Cons:
- User interface is poorly designed and outdated. Needs a complete rebuild using modern front-end techniques.
- Very rudimentary templating system that often falls just short of what you want to achieve.
- Many missing features, requiring complex workarounds to be set up
- Documentation is not complete and not always up to date.
- $75USD a month (+ commission) for the full plan is waaaay too expensive given the state of the UI and the lackluster feature set.
Edit: Happy to provide examples of issues to the devs should they reach out.
Thank you for being a valuable customer and we appreciate the time taken to comment. I'm glad you've found our app saves you time. We appreciate the comments on our user interface, we are in the process of refreshing and you will see the changes rolled out over the coming months.
Regarding our fee, this is extremely competitive for an app that provides access to so many marketplaces. Unlike others we don't charge an additional app fee if you want to add a marketplace. We have a team of local developers working on an extensive roadmap of new features for our customers and this would not be possible without the fees we have. If it's ok with you, we'd like to reach out to understand the features that are of particular use to you and the areas of the user interface you find challenging so that we can improve.
One of the worst apps I have ever used. Totally user-unfriendly, overpriced for what it does and in my eyes 20 years out of date. Had this app for almost a year now and definitely do not recommend it.
Hi, we're sorry you didn't have a great experience with Omnivore. We'd love to have the chance to put that right. We have reached out to you and hope we can connect soon to talk through your experience.
Absolutely fantastic customer service from Ryan. Any problems I have had in the setup have easily been sorted out
I had a lot of problems with this app. I had to have a lot of help to get started with Trade Me and I was never able to get onto eBay.
A total waste of money! Please avoid