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Very hard to cancel. Nothing about delete or cancel in their FAQ, big pain.
Hi there,
Thanks for using our app, we have a section in our FAQ for the uninstall process, you can check it out here:
https://oneclicksociallogin.devcloudsoftware.com/index/faq/#uninstall
Let us know any question about our app,
Thanks
Be careful when installing this app. Your customers login information is stored through the app and not through Shopify. After installing this app, all of our current customers were forced to reset the password and their data was stored on the app. Even after resetting their passwords, every time they try to login it would give them an error. Be very careful when installing this app because the security of your customers data will be in the hands of the app developers.
We are sorry about your experience with our app. As the FAQ section says, if the customer already exists in your store, they need to provide the password to confirm that the existing account belongs to them (just once).
In case your store don't support multipass feature (avaialble for Shopify Plus stores), our app needs to keeps track of the credentials of the user which are hashed and secured (this is the credentials to access the shopify store, not the social network).
Please let me know any question or help needed.
Best regards
My Facebook login via this app not working properly. our customers are facing the issue during login with Facebook. It affects on our customers services.
Issue Via login with Facebook:
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.
Another Issue :
We re' sorry, but the application you're trying to use doesn't exist or has been disabled.
Very Poor services we email almost 24 hours ago but didn't received any reply from your side.
Can you sort this issue or we move to another one.???
Hi!
We are very sorry about this. We didn't get your email for some reason.
The facebook app issue might happen because of some configuration issue that facebook detected on your app. We can fix it immediately if you add us to the FB app admin panel. Please contact us at sales@devcloudsoftware.com or respond this email/review so we can let you know how to do that.
Thanks!
**UPDATE~ Removing this app!! Customers who sign up for an account using this social login app do not receive any emails, including order updates. This is not acceptable for us. I have contacted customer support with absolutely no reply.
Also, the app currently costs $.99; However, I am being charged $2.99 a month. Again, I have contacted customer support with no reply!
In full disclosure, I did receive 6 months free after leaving my original 5 star review. When I left the original review, it was true. I was, however, unaware of the major email and customer support issues at the time!**
The easiest and most affordable social login app. Love being able to customize it too!
Hello!
Sorry about this. We've worked a lot since the last time you've installed the app. Now customers shouldn't have problems with email since if the social network doesn't provide the email address we ask the customer to enter it in his first login.
Also the social login newest price is $0.99. We've updated it a lot ago. We are sorry you got an old plan price.
Thanks!
how to cancel the subscription service ?
i do cancel the service but why still have this recurring charge on my shopify account ?
We are really sorry about this issue. The subscription is cancelled automatically by Shopify just uninstalling the app from the Apps section in your dashboard. Let us know if you still have problems on this.
The app is hard to use, no one replies to emails, and even the syndication module changes synchronously for each independent site, which bothers me when I run a small language independent site!
Hi there,
Our app works automatically using the app blocks integration, there was an error in your store re-using the same integration code in different stores (maybe due to a theme code reuse).
We apologise about the delay on your ticket, you received multiple responses to your support case trying to find the cause of issue.
The app is misbehaving on the website.
Multiple login buttons are being shown to connect to same social media platform.
Hello!
Sorry about this. We've worked a lot since the last time you've installed the app. You shouldn't get these issues now.
Thanks!
I used this app for about 6 months than randomly a popup appear on my website saying "NOT SECURE" DANGER. I have no idea how long this popup was up but it likely cost me thousands. I uninstalled the app and this did not remove the popup. I than found the code calling the popup and removed it. I now have a error appearing on my live website sating " Liquid error: Could not find asset snippets/social-login.liquid " and reached out to support to get it removed but no response have been received. I do not recommend this app to anyone.
Hello!
We are very sorry about this. It was an issue with expired SSL certificates that was solved in just 2 hours. No insecure popup should be showing after that.
We already contacted you by email. Please let me know if you get it. We are able to compensate the problems caused.
Thanks!
I does not work properly, no customer service. The facebook login is broken again and again. Not happy with the service..
Hello!
Sorry about this. We've worked a lot since the last time you've installed the app. Facebook issues have been fixed.
Thanks!
1. not one-click login first customer password required 2. every time 3 to 4 login issue with the customer 3 many time email, not good support +919916448165 1 month problem please solve
Hello!
Sorry about this. We replied the emails but seems like for some reason you didn't get them.
It seems to be a problem with the store right now. The login page doesn't load for me at https://silkzone.in/account/login. As far as I see this is not caused by our app. It might be a problem with other app or with the store theme.
Please reply to sales@devcloudsoftware.com so we can work to get this fixed.
Thanks!