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Hi, in the last three days, all of our computer devices cannot open this application, and the situation when I try to uninstall it and install it again is same as before. May I ask how to solve this problem?
Dear Merchant,
Sorry for the inconvenience, our system has a fraud detection system that monitors how many people and IP addresses are logging into your account. To prevent hacking we lock the account. I see you have several users that logged-in from different locations.
I have added your emails to our whitelist and unlocked your account. Mind trying now and messaging me on Live Chat @ https://one.store?
Cheers,
Ann
Sehr guter Support vom ONE-Team, sofort wurde mir geholfen alle Probleme zu lösen. Besonderer Dank geht an Maya!! Ich schätze es wirklich sehr, das mir so schnell geholfen wurde. Ich kann die App und den Support zu 100% weiterempfehlen. Danke
Easy to set up and use. We mostly use for pop ups and emails but are looking to do SMS soon. Really affordable app for all the features it offers. Proof has amazing customer service and can help with anything you need in real time.
Great customer service, they help you with everything, they also do it for you! I recommend this app!
Super fast customer service! Rosy is so super nice and sweet! She helped me literally instantaneosly!
I used the pop up app which is a really nice touch to our website. I really enjoy the Chat feature. Samantha was so nice and helpful in the chat and even provided photos to walk me through the entire process.
The best customer service I have experienced within a Shopify app. I have been using One+ for more than a year now and it's definitely worth it.
excelente, a primera vista tiene muchas funcionalidades muy útiles. Gracias Rosy por tu ayuda .. y en español !!!!!!!!!!! excelente Rosy !!
The app has gained my approval, I just want to thank customer service for helping out with the designing, so my website can run as smoothly as possible. I logged on and they were already giving e suggestions on how to improve my pop-up which is outstanding customer service. This app is very simple, and the website is very easy to navigate which is essential for an amazing platform. 100% would recommend to everyone.
I love the app and the people that work for the app. For a free app you really get top notch service! Had a few issues with integration, signed up for a video call support and we were able to resolve it in 8 minutes not having to use the full 30 minutes. Very nice and caring people helping solve my troubles anytime of the day! THANK YOU