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nice support! will test and observe the app and see if it works good.
In love with this app! Sales questions were answered very quickly. Pricing is very reasonable. Installation/setup is user-friendly. Chat support has fast response, answered all questions, and even made wonderful suggestions for improvement. This will be replacing a few apps!
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended.
Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign.
Video Summary
https://share.one.store/2Numo7wN
Text Summary
1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen.
2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel.
3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs.
4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up.
5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers.
We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email (support@one.store) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon.
Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface.
Regards,
Maya
I am just starting with the app but so far I am amazed. Natalie went above and beyond, the customer service was 10/10. She was available and replying very quick. The app has so many features that you need to sit and spend some time navigating it to see what works for your business. Thank you One and Natalie
Just starting to use this app but customer service by Maya has been exemplary. Looks promising and hope this app will make my business go further!
So happy to discover his app !!!! I wanted to create a 10% discount pop-up for 1st purchase and didn't know if I would be able to do it before launching my website. Sandy Lin was so great to help me ! I've never seen an app with such a professional service on zoom and involvement and kindness. Marketing tools is a complex area and they make it so effective that i think they'll really help me to grow my business like a friendly partner. It's like a dream cause its free too !!! I wish the best for the developers of this app.
I'm very pleased with the support. Any task is resolved in minutes. A very easy-to-use app overall. 10/5
If you don't have this app yet, JUST DOWNLOAD IT. I am a total NEWB with shopify and marketing, but this app has made it so easy and effective on my store. Maya needs a raise, if she hasn't gotten one already. She helped me navigate through some questions, and even followed up with me a day later of her own accord. Amazing customer service. 10/10!!!
Après quelques jours d'utilisation, l'application est satisfaisante et l'équipe sur le chat réactive et agréable. :)
For now I just added a little pop up to show my clients what products did the other clients got. I love it and my clients too from their feedback! It's so nice because you can edit and change a lot of settings, and the staff is so helpful and answers right away. All of this for free ! That's great :)