AI: Upsell—Email—SMS Marketing

Dear Merchant,

So sorry our customer support representative was not able to resolve the issue with the third-party domain provider. We had a more technical member of our team take a look and seems we found what was going wrong while you were copy and pasting the settings.

Do you mind replying to our email or jumping on a quick call with us? DNS records can be a little tricky to setup. We wish it could be done with one-click.

Looking forward to resolve the issue with you in the morning and making sure you didn't waste your time setting up the emails. Have a good evening!

Cheers,
Ann

Dear merchant, we understand that cost is an important factor when considering an SMS marketing. We'd like to assure you that our pricing is set to cover the standard fees we pay to telephone carriers for international messages from a US-based phone number, including those to France.

We'd like to invite you to contact our customer support team via our 24/7 Live chat or me directly at ann@one.store to discuss potential discounts and tailor a pricing plan to suit your needs. We're here to help and ensure that our service meets your expectations.

Thank you for giving us the opportunity to address your concerns. We look forward to assisting you in finding a suitable solution.

Cheers,
Ann

Cher(e) commerçant(e), nous comprenons que le coût est un facteur important lors de la prise en compte d'un outil de marketing par SMS. Nous tenons à vous assurer que notre tarification est établie pour couvrir les frais standard que nous payons aux opérateurs téléphoniques pour les messages internationaux depuis un numéro de téléphone basé aux États-Unis, y compris ceux vers la France.

Nous vous invitons à contacter notre équipe d'assistance clientèle via notre chat en direct 24/7 ou à me contacter directement à ann@one.store pour discuter des remises potentielles et personnaliser un plan tarifaire adapté à vos besoins. Nous sommes là pour vous aider et nous assurer que notre service répond à vos attentes.

Merci de nous donner l'occasion de répondre à vos préoccupations. Nous sommes impatients de vous aider à trouver une solution adaptée.

Cordialement,
Ann

Hi Sarah,

I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review.

Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes.

Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement.

Please do reach out to me directly support@one.store if you like to give us another go.

Cheers,
Ann