OneLoyalty: Loyalty & Rewards
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App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.
Hi Sunshine & Rayn store admin,
I'm Windy from the OneLoyalty team.
Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app.
Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future.
We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself.
Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further.
Thank you for your understanding, and we look forward to assisting you.
Regards,
Windy
OneLoyalty by OneCommerce
Hidden fees when not one customer even used a rewards or referral feature(which is why it was installed in the first place). the Widget is hideously ugly and it shows on every page blocking site space and making your site look cheap. Would be one star but the first point could've been avoided had I payed attention.
Hi Retrograde store admin,
Here is Windy from the OneLoyalty team.
Thank you for your feedback on our app! We value your input and use it to improve our service.
For the usage charge, please allow me to clarify it to avoid any unexpected misunderstanding.
The charge you mentioned is not a hidden fee but is based on MALM (Monthly Active Loyal Members).
Since you set up the "Create an Account" and "Place an Order" programs to earn points, whenever customers perform these actions and earn points, they are counted as active loyal members, leading to the usage charge.
OneLoyalty does not charge based on the number of orders or for customers who do not engage with the point system. Our focus is on helping convert visitors into loyal members by incentivizing engagement through these programs.
For the widget design, we really appreciate your suggestions for improving the widget's appearance.
Please check your email to further discuss it. Thank you so much.
Best regards,
Windy