OneLoyalty: Loyalty & Rewards
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The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers.
If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription.
I was robbed.
Hi Guan store admin,
I'm Rosie from the OneLoyalty team.
Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services.
We understand your concern about the free plan and would like to provide some clarification. The plan you were using, the Starter Plan, is listed at $0. While it may seem like a free plan, it includes a usage charge for exceeding the Monthly Active Loyalty Members (MALM) limit, as outlined in our pricing plan. You can view the details here: https://prnt.sc/hqPNriaoy5FS
We’d also like to explain why we’re unable to automatically upgrade users to a different plan. Shopify’s payment system requires users to manually approve any charges associated with a plan change. However, the usage charge is applied automatically to ensure uninterrupted access to loyalty program features for customers exceeding the MALM limit. Without this, loyalty features would stop functioning, potentially impacting your business negatively.
Our goal is to provide valuable features to support your business’s success. We’ve already reached out to you via email to explore solutions that might benefit you. We’d love the opportunity to assist further and ensure your satisfaction with our service.
Thank you for your understanding, and we look forward to hearing from you!
Regards,
Rosie
OneLoyalty by OneCommerce
Dante was incredibly responsive—definitely deserves 5 stars!
I suggested an idea to allow redeeming points to combine product discounts and order discounts, so reward codes can be used alongside existing discounts in my Shopify store. Essentially, it would turn loyalty rewards into a gift card (cash) for customers that can be used anytime. This feature is not just important for me, but for other fellow business owners who are using this app as well. I hope they implement it soon!
Hi Stellar Gel store admin,
Here's Dante from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Dante
OneLoyalty by OneCommerce
It is completely unreasonable to charge your customers $399 a month in order to change the text within the storefront widget. This is a basic customisation that should be available in at least all of the paid plans. There was no communication that paid tiers were even introduced into the app. When we installed the app it was free.
Hi Cantabria Labs store admin,
I'm Windy from the OneLoyalty team.
Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app. We understand your concern regarding the pricing, and we deeply value your feedback.
We’ve sent you an email addressing your concerns in more detail, and we kindly ask that you review it at your convenience. We are committed to finding a solution and supporting you better. Please let us know if you have any further questions or require additional assistance.
Thank you for your understanding and patience.
Regards,
Windy
OneLoyalty by OneCommerce
Muy buena app, me fascina que sea gratis y con tan buenas opciones de configuración. Agregaría un par de opciones adicionales de descuentos, regalos y un par de cosas, pero es genial en general, y ahora incorporaron una ruleta de juegos para incentivar a mis clientes a ingresar a mi página! Además, Rosie de servicio al cliente me ayudó con la configuración y ahora se ve perfecta en mi página, su atención al cliente es perfecta!
Hi Sithael store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Rosie
OneLoyalty by OneCommerce
Estaba buscando una aplicación para dar recompensas a los clientes y esta hace exactamente lo que quería y más.
Además el servicio de atención al cliente es muy eficiente y atento.
100% recomendado
Hi Bruma Cosmetics store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Emily
OneLoyalty by OneCommerce
A equipa do atendimento ao cliente é prestativa, atenciosos e comprometidos em ajudar, continuação de um trabalho excelente, eu desejo a vocês.
Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all.
UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify.
Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical.
Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use.
I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming...
As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.
Hi The Foalyard store admin,
Here is Windy from the OneLoyalty team.
Firstly, we want to extend our sincere apologies for any inconvenience you experienced while using our app. We understand how disruptions can impact your operations, and we deeply regret any trouble this may have caused.
While it’s challenging to eliminate all issues, please be assured that our development team works diligently to maintain the app's stability and address problems as swiftly as possible.
We are pleased to inform you that the issues you reported were resolved. We also reached out to you via your email address with details about the resolution. Please check your inbox for further information.
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Windy
OneLoyalty Team
有些设置可以更灵活，比如显示框大小，形状
嗨，Juliet & Martin 的玩具店店长，
我是 OneLoyalty 团队的 Ellie。非常感谢您用心的评价。
此外，为了提升您的体验，我们将不断改进服务，为像您一样尊贵的 OneLoyalty 用户提供服务。感谢您分享的宝贵意见，也感谢您成为 OneLoyalty 最棒的一部分。
此外，我强烈建议您访问我们的博客，了解 OneLoyalty 以及我们其他 OneCommerce 应用的最新消息——OneCommerce 是一个领先的电商解决方案平台，更多信息请访问 https://onecommerce.io/blog/。
如果您有任何其他问题，请随时通过我们的在线聊天联系我们，或发送电子邮件至 support@onecommerce.io。
此致，
Ellie
OneCommerce 的 OneLoyalty
Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.
Hola, administrador de la tienda flanesyfresones.
Aquí está Emily del equipo de OneLoyalty. Muchas gracias por tu amable reseña.
Además, para mejorar tu experiencia, seguiremos mejorando nuestros servicios para usuarios valiosos de OneLoyalty como tú. Gracias por las palabras cariñosas que has compartido y gracias por ser la mejor parte de OneLoyalty.
Además, te recomiendo que consultes nuestro blog para conocer las últimas novedades no solo sobre OneLoyalty, sino también sobre otras de nuestras aplicaciones OneCommerce, una plataforma líder de soluciones de comercio electrónico, más que eso en https://onecommerce.io/blog/
Si tienes más preguntas, no dudes en contactarnos a través de nuestro chat en vivo o envíanos un correo electrónico a support@onecommerce.io.
Saludos,
Emily
OneLoyalty de OneCommerce
This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.
Hi Black Lava Vape Perú store admin,
This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any inconvenience you’ve experienced while using our services.
I understand your concerns about the recent changes to certain features. Please know that we’ve been trying to reach out to you via email and other platforms to address your concerns and understand the specific features you’re referring to in more detail. However, we haven’t received a response yet.
We truly value your input and are committed to finding a solution that works for you. At your convenience, please review the email we’ve sent and let us know how we can assist further. We’re here to ensure you have the best experience possible.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to us via live chat or our email: support@onecommerce.io.
Best regards,
Rosie
OneLoyalty by OneCommerce