α OnePixel: Facebook Pixel API
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I was very happy to receive Julie's help. She listened to me patiently and actively helped me solve the problem! 5 stars!
I have just installed the app. Installation and setting is cearly explained. But besides that I needed as well to talk to the team behind it to make shure that I set things correctly. For the first time Ricky gave me a clear and stright to the point answer. After that Julie helped me with understanding the set up and testing process. She answered all my questions promptly and clearly and due to this I have pixels installed and as well their team helped me to check if everything is working. The app itself is an all-in-one pixel tracking solution that allows to easily add multiple pixels to your Shopify website with conversion-API support. Thank you guys for great support and great app.
Incredible service from Julie! She was patient, attentive, and genuinely committed to helping me. Truly appreciated — 5 stars!
The customer support service has been very attentive and patient in helping me to manage the whole process of operation and control after the installation of the application. it's great to have support and instant response. Ricky has helped me a lot in this process. thanks for everything.
The app doest work with the event purchase waste of time
Hi Brumatta Store Admin,
This is the OnePixel Support Team.
We’re truly sorry to hear about the frustration you experienced, and we sincerely apologize for the inconvenience caused. After reviewing your feedback, we’d like to clarify the situation regarding the purchase event not working on your custom checkout page.
At the moment, OnePixel is designed to work specifically with Shopify’s default checkout. This means that purchase event tracking may not function properly if the checkout process is customized or managed by another app.
That said, your feedback is extremely valuable to us. We’ve shared it with our Product team so they can consider ways to improve compatibility in future updates. We’ll make sure to keep you informed if there’s any progress on this.
In the meantime, we’ve also reached out to you via email with more details and possible next steps. Please take a moment to check your inbox and reply so we can continue assisting you and do our best to resolve the issue.
If you have any further questions, feel free to contact us via live chat or email us directly at support@socialhead.io and we’re always happy to help.
Best regards,
The OnePixel Team
Useless app. It can't report purchases unless you pay for a paid plan. Waste of time
Hi there,
This is support team from OnePixel.
We saw your review and would like to clarify a few important points. Our pricing plans and feature availability are stated very clearly on both our app listing and within the app itself. Advanced features such as Conversion API for tracking accuracy are part of the paid plan, and this has always been communicated upfront to ensure transparency.
To make sure every user has the opportunity to evaluate the full value of our app, we also provide a 7-day free trial where all premium features, including Conversion API for checkout events, are fully accessible before any payment is required. When you reached out to our support team, we explained this thoroughly and guided you through the options available.
We take pride in being transparent and supportive, and we believe the free trial plus clear plan details give every user the ability to decide whether the app meets their needs. We hope this clears up any misunderstanding, and while we regret that your experience didn’t meet expectations, we feel confident that our team provided accurate information and fair access to all features.
Best regards,
OnePixel team
We have used this app now for months works great! we had to reach out to support to make sure we set things up correctly and had Ricky who was wondering in assisting us. they got back to us in less than a minute and checked everything was ok and went further to test things for us to reassure we did everything ok
Bon support réactif et utile réponde a l'instant et ultra rapide
Great app if you don't know a lot about pixels and advertising. It's a handy tool. Even the support is great and will help you in a good way. Very happy about it.
Hi Little Concept store admin,
Here's Ocean from OnePixel. Thank you so much for your greathearted review.
We really appreciate your feedback and comment about your experience when using our app and loving our support.
Besides that, to make your experience better, we will keep on improving our services for valued OnePixel users like you. Thank you for the loving words you've shared, and thank you for being the best part of OnePixel
Also, I highly recommend you to check our blog for the latest news regarding not only OnePixel but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Ocean
OnePixel by OneCommerce
fast resolve to problem