Ongoing Subscriptions+ Bundles

This app works really well for our small family business and I love their customer service! It's prompt, efficient and very intuitive. What more can anyone ask for.

Best customer service ever! And great app for subscription. I have so many questions at first and they help me step by step.

2026 Update: I had to uninstall the app because it became unreliable. I’ve experienced constant issues over the past few years but tried to work around them, especially with the customer portal. It took over 24 hours to get a response to a single question. My message was seen but went unanswered because no one could help me, which caused me to lose income.

This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is also open to app development ideas for future. We are happy customers :-).

We tested several subscription applications, but this one was the most flexible, and the support is exceptional - they respond within a few hours. We highly recommend this app!

This APP works perfectly and the customer service for the back-end is top notch! I could not run my shop without it. SuzZine ships monthly and I never need to worry about getting paid on time!

We upgraded our Shopify theme and noticed that the subscription products were no longer showing the subscription options. Adriana responded to our help request very quickly and provided clear instructions to remedy the problem. Issue solved! Great customer service and a great app that has allowed us to develop industry leading subscription products.

RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.

We love Ongoing Subscriptions! Everytime we've had questions or needed troubleshooting help, their team made the process effortless for us. Such a great Shopify app for the price!

The app has been great in helping us track our subscribers and identify any profile issues that may occur. Adriana always provides prompt, reliable responses to help us troubleshoot and fix any issue we may have when using the app with our store and products - even on weekends! We appreciate the stellar customer service!

Very user friendly interface and I’ve had a million questions and Adriana has answered them all thoroughly and timely! I can’t say enough good things about my experience!!!