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Hello
For the free plan, is it possible to modify the pop up?
When I modify it I don't see anything on the site anymore
Hi Kethy,
Thank you for reaching out, I would be happy to help you with all of your questions.
I have sent you a couple of e-mails regarding your inquiry, could you please check your inbox so that we can make sure that we help you with the right guidance?
Looking forward to hearing from you.
Best,
Fruzsi
OptiMonk Team
Muy buena app, nos ayuda mucho en el proceso "difícil" de conversión, es muy amigable en la interacción
Terrible, text kept disappearing when trying to create a pop-up design, infuriating.
Dear Lion & The Pear Team,
We’re truly sorry you had to face difficulties while editing text elements.
We want to assure you that our technical team has promptly addressed this issue, and it was indeed a temporary bug that affected some users but it was fixed within the hour.
I would like to apologize for all the frustration this caused you, I can imagine this wasn’t what you expected from us.
We would like to make your OptiMonk experience better, please check your inbox, our team will reach out to you via email shortly.
Thank you for your honest feedback.
Kind regards,
Sarah from the OptiMonk Team
no recommended , free plan its not good, the popup deasent work in your shopify and you need to upgrade the plan but look the price for this? not really, you have better app in the store. good luck. PD: I use a lot of app and this its my first no recommend.
Hi There,
Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!
I’m sorry that our current business plan isn’t suitable for you, let me assure you that we are always working on improving our product and systems to be better suited for every customer’s needs.
We would like for all our customers to have a positive experience with the OptiMonk app and with our team.
To achieve this, allow us to get in touch with you directly via email to see how we can improve your experience with OptiMonk. We are going to check your case thoroughly and write an email to you shortly.
I hope this sounds good to you and I also hope that we can prove ourselves to you.
Kind regards,
OptiMonk Team
Very Very complicated app. I played with just colors for about an hour and yet I can't figure out how to change the color of different parts of the pop up. You should have a WAY more simpler system. Nobody wants to play with an app for hours.
this app is AWFUL! AWFUL! LITERALLY GARBAGE! I am so frustrated with this pile of junk, it takes like 2 hours just to make a simple coupon popup and constantly bugs out and I'm tired of this. All I want is a good coupon popup app, I've installed around 20 and this is the worst one so far. Please fix your app. And do not send me any emails. I am not reinstalling.
Hi Liam,
I'm so sorry once again for letting you down, I truly understand all of your concerns.
As we have discussed in e-mail, I am sending you the update regarding your issue.
I would like to inform you that some major bugs that caused your frustration have already been fixed.
We have also reviewed how you tried to use our Editor in Logrocket and to tell you the truth you have shed the light to some inconsequence in our system for which we are extremely grateful.
Our Discovery Team is already in the process of making some optimization in order to make our Editor as user-friendly as possible. I will keep you updated in e-mail as well, as soon as I have some news about it.
I hope that we will be able to prove that OptiMonk is the app that you have been searching for.
Best,
Nicole
CEO
Its easy to use without any developer knowledge is needed. Lets make a try! Highly recommend to use this.
Only given 3 stars as I have just installed today. I believe it has great potential, love that it has a free plan and felt creating and installing pop ups are relatively easy. Will try to do a review after I’ve used it for a while.
OMG totaly waste of time !!!
Impossible to make an exit intent with mobile phone.
https://i.gyazo.com/c6c28a2f615517da8a00428aa5e2bc9c.png
Useless....
I just signed up and so far I like this app. It's very user friendly. However I don't like that I was forced to spend my time to give this feedback.
Hi Linda,
Thank you once again for sharing your honest opinion.
As I mentioned in our email conversation, I forwarded your feedback to the Growth Team and we're currently making changes to our review request process.
We never meant to push you in any way, and we're really sorry about the negative experience we caused.
Still, we are very happy that you like our app so far. If you have any questions in the future or perhaps need advice regarding how to optimize your campaigns, please feel free to reach out to us via chat or via email at support@optimonk.com
We'd be glad to assist you! :)
I wish you the best of luck with your business,
Anna from OptiMonk