Recensioni (904)
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Customer service is great. I needed help understanding the logistics of the scratch off gamification pop up. I was baffled, but Chris brought it all together for my understanding. Having great customer service means the world to me.
Hey Phelicia! Wow, what a wonderful review! Thank you so much, I already contacted Chris to let him know that you were so happy with his assistance. We look forward to hearing from you in the future. Anna from OptiMonk
Really excellent app. I have been used this app almost 6 months. It's easy to make survey, there are so many templates for choosing, and the support team is also terrific!
Hey there,
We greatly appreciate your kind words and are thrilled to hear that you've had an excellent experience with our app over the past six months! Your support means a lot to us.
We're delighted to know that you find our survey creation process easy and that the wide selection of templates has been helpful for you.
Thank you for your positive feedback about our support team as well.
If you ever have more feedback, suggestions, or questions in the future, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs.
Kind regards,
OptiMonk Team
Really strong user interface and support team response rate. I've had excellent experience so far with the app
Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk
I added this app to try and improve my conversion rate. After clicking through a few pages I decided to give it a go. It is so easy!! After about 5 minutes I had a pop up box working. I contacted support for a little bit of help tweaking the pop up and Anna was more than happy to guide me with what I wanted. Highly recommended ... lets hope my offer works!!
Hi Joanne,
You're so lovely!! <3
Thank you so much for mentioning my name in your review, it honestly means a lot to me! :)
I hope that OptiMonk will be beneficial to you in the long run as well. If you need any campaign advice or assistance in the future, don't hesitate to contact us again.
Our team will be more than happy to help :)
I wish you a great weekend,
Anna
Great app and great customer support. We moved the store to a new Shopify store and the team helped us to set all the things up.
Hi there,
Thanks for taking the time to share your opinion about our support, I was very happy to assist you!
Please feel free to reach out to us if you need any further assistance.
Anna from OptiMonk Support
Emil was so helpful! We solved all problem, what I didn't know! I can only recommend them, Optimonk and Emil too!
Hey there,
Thank you for your feedback! We are glad to hear that we were able to assist you in solving your queries. It's great to know that you had a positive experience with Optimonk.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Emil from OptiMonk
L'application est très utile et hyper personnalisable même en version gratuite. Je recommande à tous les détenteurs de sites!
Salut,
Merci beaucoup d'avoir pris le temps de laisser un avis sur notre candidature. Nous sommes ravis d'apprendre que vous l'avez trouvé utile et que les options de personnalisation ont répondu à vos besoins, même dans la version gratuite. Votre recommandation signifie beaucoup pour nous et nous vous remercions de votre soutien.
N'hésitez pas à nous contacter si vous avez besoin d'aide.
Bien à vous,
Emil d'OptiMonk
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Hey there,
Thank you so much for taking the time to leave a review of our application. We're thrilled to hear that you found it useful and that the customization options met your needs, even in the free version. Your recommendation means a lot to us and we're grateful for your support.
Feel free to reach out to us if you need any help.
Kind regards,
Emil from OptiMonk
Amazing app! I love it and the support is really amazing and friendly, that is perfect! I would recommend this to anyone!
Hi There,
I'm so glad you were satisfied with my chat support, and thank you for your kind words!! :)
Feel free to reach out to us anytime if you need assistance or a smile.
I wish you a lot of success with your store!
Anna
I used this app to help me with creating a pop up when customers are about to leave your site. I was able to set that up quick and easy. I also have Klaviyo app on my website and wanted to integrate the two. I was having trouble integrating them but Anna was able to fix it with a few tweaks and test runs. She was very fast and very friendly!! Thanks again Anna for all your help!!!
Hi Sheila,
Once again, I'd like to thank you so much for your detailed review and also for mentioning my name. You really made my day! :-)
I hope that everything is alright with your account still. If you have any questions in the future, please feel free to open a chat and I'll be glad to assist you with anything.
Have a wonderful week ahead,
Anna from OptiMonk
Really nice tool for so many different thinks to do on your online shop - surveys, help returning visitors and so on + good support
Hi Sebastian,
I was delighted to chat with you, thanks a lot for sharing your opinion on Shopify. It really helps us grow! :)
Have a great week ahead,
Anna from OptiMonk Support