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I just started to use this app, but I can say it's very eased to use and have a great customer service.
Hi there,
Thanks for taking the time to share your opinion, I'm really happy to hear that you find our app easy to use. I hope you’ll stay with us in the long run!
Sara from OptiMonk Support
I know everybody say "I never leave reviews, but...". In this case it's really accurate. I can count on one hand the number of times I've left a review for any app. I'm almost always underwhelmed. NOT THIS TIME. The app itself is really well thought out and efficient. But the customer support is what sold me. Like a lot of busy entrepreneurs, I don't have a lot of time to comb through help pages every time I run an issue. It makes a huge difference when you have a highly responsive and KNOWLEDGEABLE support staff at the ready (in my case Anna). Not only was she able to thoroughly explain to me how to fix any issues, but in most cases was able to go into my account and fix them for me. I am beyond impressed.
Hi Darnell,
It's Anna from OptiMonk. :)
I'd like to thank You here as well for making my day! I'm very glad that you shared your positive experience about me and the team. Your kind words mean a lot. :)
If you need any assistance from the team in the future, don't hesitate to contact us.
Have a lovely week ahead <3
Anna
Really easy to work with HTML template editor even for a noob like myself. Tones of free info from optimonk to help your onsite retargetting too. Great service
The Exit Intent works! Took a few days to get set up, but once i was set, i began to see conversions right away! I just figured out the mobile exit intent options (wasn't that clear) so looking forward to seeing if this option is as successful as the desktop setting.
Customer service is great. I needed help understanding the logistics of the scratch off gamification pop up. I was baffled, but Chris brought it all together for my understanding. Having great customer service means the world to me.
Hey Phelicia! Wow, what a wonderful review! Thank you so much, I already contacted Chris to let him know that you were so happy with his assistance. We look forward to hearing from you in the future. Anna from OptiMonk
Really excellent app. I have been used this app almost 6 months. It's easy to make survey, there are so many templates for choosing, and the support team is also terrific!
Hey there,
We greatly appreciate your kind words and are thrilled to hear that you've had an excellent experience with our app over the past six months! Your support means a lot to us.
We're delighted to know that you find our survey creation process easy and that the wide selection of templates has been helpful for you.
Thank you for your positive feedback about our support team as well.
If you ever have more feedback, suggestions, or questions in the future, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs.
Kind regards,
OptiMonk Team
Really strong user interface and support team response rate. I've had excellent experience so far with the app
Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk
Looks very good, hoping to see great results from this Optimonk app.
easy to set up, with good instructions.
I added this app to try and improve my conversion rate. After clicking through a few pages I decided to give it a go. It is so easy!! After about 5 minutes I had a pop up box working. I contacted support for a little bit of help tweaking the pop up and Anna was more than happy to guide me with what I wanted. Highly recommended ... lets hope my offer works!!
Hi Joanne,
You're so lovely!! <3
Thank you so much for mentioning my name in your review, it honestly means a lot to me! :)
I hope that OptiMonk will be beneficial to you in the long run as well. If you need any campaign advice or assistance in the future, don't hesitate to contact us again.
Our team will be more than happy to help :)
I wish you a great weekend,
Anna
Great app and great customer support. We moved the store to a new Shopify store and the team helped us to set all the things up.
Hi there,
Thanks for taking the time to share your opinion about our support, I was very happy to assist you!
Please feel free to reach out to us if you need any further assistance.
Anna from OptiMonk Support